Sales & proposal integrity
Sales Integrity7.1/10
Reviewers mostly describe Burke Electric’s sales approach as honest, responsive, and professional, with clear early communication and reasonable pricing called out in multiple reviews. A small number of complaints mention quote-related friction and discomfort with how pricing questions were handled.Solar.com's composite of published customer feedback, not a customer quote
Honest, professional sales experience. Several reviewers say the company came across as reliable and straightforward when discussing work, with a professional tone that helped set expectations early. Representative review excerpt: "When it comes to electrical work, you need a true professional and someone who is honest, because this is a major safety item."
Quick assessment and clear follow-through. Reviewers describe prompt callbacks, site visits, and repair planning that made the initial proposal process feel efficient and easy to understand. Representative review excerpt: "Josh and Kerry were great — they responded to my initial phone call quickly, came out to assess my issues, and took care of the repairs at a very reasonable..."
Quote-related frustration. A small number of reviewers report frustration around pricing questions and estimate requests, saying those conversations did not go smoothly. Representative review excerpt: "I asked what services would cost and they told me they "
Price & financing transparency
Price Transparency6.9/10
Reviews are largely positive on pricing clarity, with customers describing upfront quotes and straightforward answers about costs. The available evidence does not show a broad complaint pattern, but the score sits just below 7.0, so pricing is best read as generally favorable with some room for more consistency.Solar.com's composite of published customer feedback, not a customer quote
Upfront pricing. Reviewers specifically mention receiving a clear, upfront quote and feeling that pricing was handled directly. Representative review excerpt: "Very kind up front quote on price."
Questions answered quickly. Customers also describe quick responses to pricing and service questions, which helped them understand the next steps before work began. Representative review excerpt: "They answered all my questions and responded very quickly to schedule my service."
Communication & coordination
Communication7.7/10
Communication reviews are strongly positive overall, with many customers describing fast replies, good coordination, and reliable scheduling updates. There are a couple of complaints about unanswered calls or pricing questions stopping the conversation, but those are rare relative to the volume of praise.Solar.com's composite of published customer feedback, not a customer quote
Fast responses. Reviewers repeatedly say the team replied quickly by phone, email, or text and kept the process moving without unnecessary delay. Representative review excerpt: "Once I emailed and text him,he got right back to me right away."
Good project ownership. Customers describe a team that stayed engaged from the initial request through scheduling and follow-up, which helped reduce confusion during the job. Representative review excerpt: "I won’t hesitate to call them in the future for any other electrical needs and recommend them to my friends and neighbors!"
Occasional callback issues. A small number of reviewers report difficulty getting a return call or continuing the conversation after asking about pricing. Representative review excerpt: "Doesn’t return phone calls"
Timeline reliability
Timeline Reliability7.0/10
Reviewers generally say Burke Electric met or beat expected timelines, from quick scheduling to fast completion of smaller jobs. The available reviews do not show a major complaint pattern around delays, permits, or activation steps.Solar.com's composite of published customer feedback, not a customer quote
Faster-than-expected scheduling. Customers report that promised arrival windows were often met early, with some jobs scheduled the next day after the initial request. Representative review excerpt: "Burke Electric promised to be onsite within 48 hours, but they exceeded expectations and were able to schedule us the very next day."
Quick completion on site. Reviewers describe work being completed efficiently once the crew arrived, including jobs finished in a short visit. Representative review excerpt: "Initial message was on Wednesday and he had someone out Friday and had the doorbell installed within an hour."
Workmanship & site care
Workmanship7.9/10
Workmanship is one of the strongest areas in the review set, with customers praising craftsmanship, professionalism, and the ability to identify and fix issues during the job. Reviewers also describe the finished work as clean, functional, and visually appealing, with no material complaint pattern in the evidence provided.Solar.com's composite of published customer feedback, not a customer quote
High-quality craftsmanship. Reviewers describe the work as professional and high quality, saying the crew’s craftsmanship stood out during the project. Representative review excerpt: "They demonstrate professionalism at the utmost highest quality in craftsmanship which is rare today with contractors."
Owns the full install. Customers say the team identified issues, took ownership of the project, and delivered work that was both functional and visually appealing. Representative review excerpt: "They not only exceeded the installation company's requirements but also identified several issues and took ownership of the entire project.Their work was not only functional but also visually appealing."
Helpful on technical details. Some reviewers note the crew helped sort out breaker and panel questions during the installation process, which reduced uncertainty on the job. Representative review excerpt: "Called Josh to land 20 circuits in an upgraded panel for me since I didn’t know the rules for what breakers are required for what spaces."
Long-term support & performance
Long-Term Support7.0/10
Post-install reviews are positive overall, with customers describing successful repairs, follow-up checks, and responsive help after the initial job was done. The evidence here is limited, but it points to decent support once work is complete rather than a broader pattern of complaints.Solar.com's composite of published customer feedback, not a customer quote
Repair follow-through. Reviewers say issues were identified and fixed, with service restoring power or resolving the problem after the initial call. Representative review excerpt: "He repaired it and now I have power again."
Post-job check-ins. Customers also mention follow-up after the visit to make sure everything was working as expected. Representative review excerpt: "They even followed up to see if everything was working as expected."
How this is built: category scores and summaries weigh the company's full published rating record (140 Google reviews averaging 4.9 stars), the most recent and most relevant review texts, and recurring feedback themes verified acrossGoogle. Ratings and review excerpts from published review sources. Refreshed as new feedback is published. No installer can pay to change it.