Electricare Reviews

Reviewers most often describe Electricare's sales conversations as clear, patient, and low-pressure. The available review evidence is entirely praise-oriented for this category, with no mixed or complaint-coded examples in the corpus.Solar.com's composite of published customer feedback, not a customer quote

Clear explanations. Reviewers say the team took time to explain solar basics, home energy use, and bill details in a way that helped them understand the proposal and expectations. Representative review excerpt: "Alex graciously spent an hour on the phone with me to help me understand, not just the solar, but my electric bill, the age of the house, the air conditioning..."

Responsive, informative outreach. Customers describe quick callbacks and extended conversations that focused on energy-saving options and practical guidance rather than a rushed pitch. Representative review excerpt: "I reached out to Alex solar, and he called me back immediately, and spent an hour of his time explaining ways for me to conserve energy in my home."

Trust in the proposal. Some reviewers frame the experience as honest and confidence-building, saying they felt good about the decision after discussing the project. Representative review excerpt: "He does business right… with honesty and integrity."

Reviewers generally report favorable pricing and a smooth financing experience, with several noting good value or no-added-cost upgrades. There is one complaint-coded review in this category, so the overall picture is positive but not without some concern around billing or project handling.Solar.com's composite of published customer feedback, not a customer quote

Value and pricing comments. Several reviewers say the pricing felt fair or attractive, including lease and system pricing that they describe as a good fit for their budget. Representative review excerpt: "So the price was good, the panels were good, and Electricare had been in business for quite so time so I went with them."

No-charge upgrade reported. One reviewer says an unavailable panel was replaced with an upgraded option at no charge, which they viewed positively. Representative review excerpt: "The original panels quoted became unavailable so he upgraded at no charge."

Watch-out: a payment-related complaint appears. One review describes a negative experience tied to county scrutiny during the project and includes critical language about how the issue was handled, which suggests at least one dissatisfied customer around the financial or process side of the job. Representative review excerpt: "And at one point I was berated by one of the employees and told it was my fault that the county was looking so closely at the system and failing."

Most reviewers describe Electricare as responsive and willing to stay engaged until issues are addressed. The category is strongly positive overall, though a small number of complaints indicate that communication problems can still show up in follow-up situations.Solar.com's composite of published customer feedback, not a customer quote

Responsive follow-up. Reviewers frequently mention quick callbacks, email exchanges, and in-person visits that helped move projects forward. Representative review excerpt: "Allen came out to my home after a couple of email exchanges with pics and to clarify the issues I had."

Hands-on problem solving. Customers say the team explained issues, coordinated with manufacturers and financing partners, and kept working until the system was corrected. Representative review excerpt: "They came to my house, found issues with the installation, explained everything to me, worked with the manufacturer and with the financing company until everything was corrected and functioning properly."

Watch-out: communication breakdowns in service cases. A small number of reviews describe frustration with follow-up and service communication, including a report of repeated app checks and waiting for replacement work. Representative review excerpt: "I have to check weekly on the app to monitor the the system since it's down often and take time and wait for replacment."

Reviewers mostly describe projects moving through installation and activation in a dependable way, with several comments about on-time technicians and successful PTO follow-through. A small number of reviews point to timeline stress around county review or project completion.Solar.com's composite of published customer feedback, not a customer quote

On-time, professional crews. Some reviewers specifically call out punctual technicians who handled the work professionally and helped get the system running. Representative review excerpt: "Their technician was on time, professional, and extremely knowledgeable in getting my solar up and running!"

Activation follow-through. Reviewers mention follow-up after PTO and project completion that helped close out the job on schedule. Representative review excerpt: "And finally, to Eddie, Electricare's CEO, who clearly sets the tone for the company and the team, called after we received the PTO to make sure we were pleased with..."

Watch-out: schedule issues during review or inspection. One complaint-coded review describes a difficult county inspection process and blames the company for repeated failure before approval, which points to a timeline risk on some projects. Representative review excerpt: "And at one point I was berated by one of the employees and told it was my fault that the county was looking so closely at the system and failing."

Most reviewers speak positively about the installation crew's professionalism, speed, and workmanship. There are a small number of complaints about inspection problems or workmanship issues, so the overall tone is favorable but not flawless.Solar.com's composite of published customer feedback, not a customer quote

Professional installation crews. Customers describe the install team as quick, professional, and capable of delivering quality work. Representative review excerpt: "The installation team was also great -- they were quick, professional, and the work quality was excellent."

Issue correction and site follow-up. Reviewers also note that the team returned to find installation issues, explain the fix, and work through the correction process until the system was operating properly. Representative review excerpt: "They came to my house, found issues with the installation, explained everything to me, worked with the manufacturer and with the financing company until everything was corrected and functioning properly."

Watch-out: workmanship complaints appear in a few reviews. A small number of reviews describe inspection failures or workmanship concerns, indicating that some projects required extra correction after the original install. Representative review excerpt: "Then because of bad workmanship and bad communication my system failed county inspection 4 times before it finally pasted."

Reviewers usually report that Electricare remains helpful after install, especially when systems need troubleshooting or service. Most post-install comments are positive, while one review suggests that recurring downtime can still be an issue for some customers.Solar.com's composite of published customer feedback, not a customer quote

Same-day or fast troubleshooting. Some reviewers say the company responded quickly after installation and identified issues right away. Representative review excerpt: "I called him about issues I've been having with my solar system and he came out same day and immediately knew what was wrong and made immediate changes that he..."

Direct help with system problems. Customers describe the team working through monitoring, connectivity, and equipment issues until the system was operating properly. Representative review excerpt: "Once he identified the problem, he contacted Enphase and worked directly through them to enable a Wi-Fi connection on the inverter and through my phone."

Watch-out: recurring system downtime. One review says the system has been down often and requires weekly monitoring, which suggests that some post-install service experiences can be frustrating. Representative review excerpt: "I have to check weekly on the app to monitor the the system since it's down often and take time and wait for replacment."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.