Empower Electric Solar Reviews

Reviewers give mixed-to-negative feedback on the sales process. Positive comments focus on clear explanations and feeling well-informed, while complaints center on pressure, unclear expectations, and disputes about what was promised and what appeared in the contract.Solar.com's composite of published customer feedback, not a customer quote

Clear explanations for some customers. Some reviewers say the team took time to explain the system and answer questions carefully, which helped them understand the proposal before moving forward. Representative review excerpt: "They explained everything in detail and really took their time to make sure I understood."

Pressure and promise disputes. Complaints describe strong sales pressure and disagreement over incentive or savings expectations, with some reviewers saying key details were not presented clearly at signing. Representative review excerpt: "Do not ever work with this company they will get you in a sales pitch with all incentives and then they will say oh we never promised it."

Trust and transparency concerns. A number of reviews say the sales presentation felt misleading or incomplete, including concerns about contracts being signed without full review and about promised terms not matching later understanding. Representative review excerpt: "During the signing process, we were also encouraged to verbally agree and were told that reading the contract in detail was not necessary, and that we should simply trust what..."

This category trends negative, with most evidence focused on surprise costs, financing confusion, and frustration over payment terms.Solar.com's composite of published customer feedback, not a customer quote

Surprise charges and payment confusion. Complaints describe unexpected bills, changes tied to financing, and extra costs that reviewers say were not clearly explained up front. Representative review excerpt: "And then you will get surprised with a huge bill to upgrade the monitoring system that apparently is not in your contract."

Refund and monthly payment concerns. Some reviewers report ongoing payment obligations or dissatisfaction with how financing was structured, including concerns about long-term monthly commitments and incentive timing. Representative review excerpt: "My uncle is now in a memory care facility and our family is committed to a $212.56 monthly payment to Everbright Solar for 25 years."

Some found pricing fair. Reviewers describe a recurring pattern in this area. Representative review excerpt: "Their price was very competitive."

Reviews lean positive overall, but communication issues are still a meaningful theme. Many customers describe responsive staff and steady updates, while others report missed follow-up, limited status updates, or difficulty getting answers during the project.Solar.com's composite of published customer feedback, not a customer quote

Responsive and professional updates. Positive reviews often mention courteous, prompt communication and regular updates throughout the project. Representative review excerpt: "She was courteous, professional and prompt to respond."

Kept customers informed. Some reviewers say the team stayed in contact and explained each step, which helped the work feel coordinated. Representative review excerpt: "They worked steadily and kept me informed at every step."

Follow-up gaps and ignored outreach. Complaints say repeated calls or emails did not lead to timely answers, and some reviewers describe confusion about next steps or project ownership. Representative review excerpt: "I have sent multiple follow-up emails and phone calls on July 15, July 31, and August 10 asking for clarification and management assistance, and I have been completely ignored."

Feedback on timing is mixed, with some customers reporting fast installs and prompt arrival windows. Still, there are repeated complaints about delays, waiting on approvals, and projects taking much longer than expected.Solar.com's composite of published customer feedback, not a customer quote

Prompt installs for some projects. Some reviewers say the crew arrived on time and completed installation quickly, with clear arrival windows and efficient work. Representative review excerpt: "Silverback panel installers were very professional, they gave us a 7am-12pm arrival window, they arrived at 7am promptly, it took about 6 to 7 hours."

Waiting on approvals. A few customers describe completed work still waiting on utility or city approval, which stretched out the final activation phase. Representative review excerpt: "I’m now just waiting for the city to do inspection."

Long delays and scheduling problems. Complaints report major timing problems, including long install waits, missing product at the scheduled time, and slow progress after the initial sale. Representative review excerpt: "It will literally take them one whole year to install a simple, basic solar panels and then after that, good luck with getting anything done from them and I would..."

This is one of the stronger categories in the review set. Most reviewers describe professional crews, clean work areas, and efficient installations, though a smaller number raise concerns about panel quality or roofing-related issues.Solar.com's composite of published customer feedback, not a customer quote

Professional crews. Many reviewers describe the installers as courteous, competent, and professional during the job. Representative review excerpt: "They were courteous, professional, friendly and super competent!"

Clean and efficient job sites. Customers also mention punctual arrivals, clear communication during the install, and cleanup after the work was done. Representative review excerpt: "The cleaned up everything and explained the system to us in a clear way!"

Occasional workmanship complaints. A smaller set of reviews reports installation problems, including panel or roof-related concerns that required follow-up attention. Representative review excerpt: "Did a horrible job on panel installation"

Post-install feedback is fairly balanced. Reviewers praise working systems, helpful follow-up service, and battery or warranty support, but complaints still mention monitoring gaps, nonworking equipment, and requests for service that were not resolved quickly.Solar.com's composite of published customer feedback, not a customer quote

Positive production and support stories. Some reviewers say their systems are performing well and that follow-up service helped address later concerns.

Helpful service after install. A few customers mention responsive project support when issues came up after the system was turned on. Representative review excerpt: "(2024 it was $4,000!) Today, I again received excellent service from Marie Guzman, our project coordinator for a solution of a possible problem."

Monitoring and performance complaints. Other reviewers report problems with batteries, monitoring, or panels not working as expected, along with frustration over getting service visits scheduled. Representative review excerpt: "You have my number my email and my address so maybe have someone come and look at my system."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.