Energy Renovation Center Reviews

Reviewers give this area a mixed-to-somewhat-positive read. Many describe knowledgeable staff, clear answers, and low-pressure consultations, but a meaningful minority report disputes around contract expectations, savings or payment terms, and how certain repairs or commitments were presented.Solar.com's composite of published customer feedback, not a customer quote

Knowledgeable, low-pressure sales. Several reviewers say the sales process felt informative and not pushy, with staff taking time to answer questions and explain the system before signing. Representative review excerpt: "The team at Energy Renovation Center is incredibly knowledgeable and took the time to answer all my questions, ensuring I felt confident about my decision to go solar."

Helpful team across the process. Reviewers also describe designers, installers, and project managers working together to keep customers comfortable with the project and end result. Representative review excerpt: "Everyone from the designers, installers, and project managers went above and beyond to ensure that we were happy with our system."

Contract and promise disputes. Other reviewers report gaps between what they say was discussed and what appeared in the final agreement, including concerns about lease terms, repair expectations, and delayed permission-to-operate follow-through. Representative review excerpt: "We got a lease supposed to be just a simple lease but we ended with a lease and a debt in our credit we have a bad terrible deal."

This category trends negative because complaints outnumber praise. Positive comments mention fair pricing and good value, but reviewers also report confusion about financing terms, deposits, surprise charges, refund handling, warranty costs, and incentive timing.Solar.com's composite of published customer feedback, not a customer quote

Financing and cost surprises. Complaint-side reviews describe confusion over lease terms, billing follow-up, added charges for service calls, and systems that were expensive but still not working as expected. Representative review excerpt: "We got a lease supposed to be just a simple lease but we ended with a lease and a debt in our credit we have a bad terrible deal."

Some reviewers found the price fair. Reviewers describe a recurring pattern in this area. Representative review excerpt: "They also had one of the best prices I saw of all 4 quotes I got."

Value and warranty praised by some. Others mention good service, reasonable pricing, and warranty coverage as reasons they felt comfortable with the purchase. Representative review excerpt: "Energy Renovation Center was by far the best customer service, price, and warranty on products that we found."

Communication is one of the weaker areas in the review set. Some customers report responsive staff and good coordination between office and field teams, but many others say calls, emails, and voicemails went unanswered or that they had to push repeatedly for updates and repairs.Solar.com's composite of published customer feedback, not a customer quote

Slow or missing follow-up. Complaint reviews frequently mention unanswered voicemails, long gaps before repairs, and a lack of proactive updates when issues came up. Representative review excerpt: "Then I called and left a voicemail which also was not responded to."

Responsive for some customers. A portion of reviewers say staff answered questions promptly and kept the office and technicians aligned during the project. Representative review excerpt: "When I did have questions they were responsive."

Good office-to-field coordination. Some reviews describe smooth handoffs between project managers and installers, with customers feeling kept in the loop during the work. Representative review excerpt: "Great communication between the office and the technicians on our job too."

Timeline feedback is mixed. Reviewers describe some projects moving quickly and staying organized through permitting, while others say contracts, materials, permits, activation, or appointment follow-through took much longer than expected.Solar.com's composite of published customer feedback, not a customer quote

Projects that stayed on schedule. Some reviewers say the crew arrived when expected, explained the next steps, and completed the roof and solar work efficiently. Representative review excerpt: "They showed up, advised me of what to expect over the next couple days, tore off my old roof one day, installed the new roof and most of the solar..."

Permitting handled well in some cases. A few customers describe the team as organized from contract submission through installation and finish, even when delays outside the company’s control came up. Representative review excerpt: "From the initial contact, permit submission, installation and finish they were on top of the details."

Delays and missed appointments. Other reviewers report long waits for contracts, permission to operate, materials, or scheduled visits, including complaints about no-shows and prolonged delays. Representative review excerpt: "I'm glad I have kept a log of phone calls, text messages, appointments where they never showed up."

Workmanship feedback leans somewhat positive overall, with many customers describing professional crews and clean installs. Still, several reviewers raise concerns about installation quality, roof issues, and work that they say required correction after the fact.Solar.com's composite of published customer feedback, not a customer quote

Professional crews and clean installs. Positive reviews describe the installation team as friendly, careful, and willing to walk customers through each step of the job. Representative review excerpt: "The crew was awesome, friendly and walked me through every step."

Good site care for some projects. Some customers say the crew cleaned up daily and left the site in good working order after the install. Representative review excerpt: "They clean up every day they are on the site and make sure everything is in good working order."

Installation defects reported. Complaint reviews mention issues such as electrical compatibility concerns, nonfunctioning equipment, and roof leaks or tile damage after panels were installed. Representative review excerpt: "During my solar installation, they installed a non-Square D breaker into a Square D electrical panel something that raises serious concerns about code compliance and manufacturer specifications."

Long-term support and system performance are uneven in the reviews. Some customers report help after install and satisfaction with how the system performs, but many others describe systems that did not work properly, slow warranty help, or repeated effort needed to get repairs completed.Solar.com's composite of published customer feedback, not a customer quote

Ongoing repair and warranty complaints. Complaint reviews say they had to push for repairs or that problems continued after install, including systems that were still not working properly. Representative review excerpt: "Till today my system does not work properly and they refuse to fix this ongoing issue since installation."

Some satisfied after installation. A few reviewers say the process was less stressful than expected and that the team answered questions after the system was up and running. Representative review excerpt: "They were able to answer all my questions and they made this whole stressful process easy."

Positive performance reports. Some customers describe strong post-install results, including systems and related upgrades performing well in daily use. Representative review excerpt: "The roof is beautiful, AC blows ICE cold, windows are top notch, Solar drives my electric bill to nothing and the house stays the right temperature all year long."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.