Good Energy Group Reviews

Reviews on sales and proposal integrity are mixed overall. Praise most often centers on clear expectations, upfront communication, and organized project handling, while complaints describe pressure, unclear sales practices, and disappointment with how the job was represented.Solar.com's composite of published customer feedback, not a customer quote

Upfront and organized. Some reviewers say the sales side felt straightforward, with everything explained early and project details handled smoothly from the start. Representative review excerpt: "Great experience, they are honest, fair and tell the customer everything upfront, nothing hidden and no surprises."

Detailed project coordination. Other reviewers describe strong hands-on management, saying the project team kept everyone moving in the same direction and handled details well. Representative review excerpt: "This guy had everyone involved on the project going in the same direction and handled every detail."

Concerns about sales practices. Complaints focus on sales pressure, trust concerns, and expectations not matching the final experience, with some reviewers describing the process as misleading or frustrating. Representative review excerpt: "Very shady business practices with sales reps and customers."

Price and financing transparency draws more complaints than praise. Positive reviews mention smooth experiences and working through project issues, but many reviewers raise concerns about surprises, payment burden, or unclear financial expectations.Solar.com's composite of published customer feedback, not a customer quote

Cost and payment concerns. Complaints describe paying for systems that were not working as expected, surprise financial burden, and frustration tied to support or correction delays. Representative review excerpt: "Paying on panels that do not work and electric is sky high."

Smooth process for some customers. A smaller set of reviewers say the overall process went smoothly and that the team was pleasant and professional during the job. Representative review excerpt: "Everything went smoothly and the guys were all so nice and professional."

Prompt fixes and permit help. Some positive feedback notes that hiccups were fixed promptly and that the company kept pressure on permitting progress. Representative review excerpt: "Great experience, a few hiccups which they fixed promptly, as well as keeping pressure on the city to approve our permits quickly."

Communication and coordination are a frequent pain point, though some reviewers report attentive updates and helpful office support. The complaint pattern is centered on unanswered calls, emails, and texts, along with confusion over who was responsible for next steps.Solar.com's composite of published customer feedback, not a customer quote

Helpful updates for some projects. Some reviewers say they were kept informed throughout the process and felt the team stayed organized across multiple steps. Representative review excerpt: "She kept us informed of every step in the process of installing and connecting our solar project."

Responsive front office. A few customers describe the front office as communicative and prompt to answer questions, with specific staff members singled out for support. Representative review excerpt: "The front office always communicated and answer the phones and email it when I have questions to get back with you promptly if not Tray the Vice President got to..."

Hard to reach after issues came up. Negative reviews commonly say the company stopped responding once problems appeared, leaving customers waiting on calls, texts, or emails and unsure who would help next. Representative review excerpt: "Wouldn't answer calls, texts, or emails."

Timeline reliability is uneven, with some reviewers saying installation moved quickly and arrived on time. Others report long delays, work left unfinished, and frustration around permits, corrections, or getting the system activated.Solar.com's composite of published customer feedback, not a customer quote

Timely installs for some. Some reviewers say the crew completed the installation quickly and on schedule, and that the work was completed without issues. Representative review excerpt: "Happy with with Good Energy Group Inc And all the cew involves with the instalation ofthe Solar system fast and on time."

Friendly crews and smooth completion. Other positive feedback describes the installation crews as respectful, friendly, and efficient during the on-site work. Representative review excerpt: "Victor and his crew installed everything with no issues and were super friendly."

Delays in completion and activation. Complaints describe jobs dragging on for months, systems not turning on, and problems getting permission to operate or final corrections completed. Representative review excerpt: "They lied to me telling me there was no problems in getting a Permission to Operate and now I can not get the PTO so all I have are a..."

Workmanship and site care lean somewhat positive overall. Many reviewers praise the quality of the installation, crew professionalism, and cleanup, but a meaningful minority report damaged tiles, incomplete repairs, or poor cleanup after the job.Solar.com's composite of published customer feedback, not a customer quote

Careful crews and clean work. Positive reviews say the crew was careful around the home, left little or no mess, and delivered a clean installation. Representative review excerpt: "Crew was very careful around the house and left no mess."

Strong workmanship. Some customers describe the installation quality as excellent and say they would recommend the crew based on the finished work. Representative review excerpt: "Workmanship was impeccable and no doubt I have already recommended them to family and friends!!"

Roof and repair concerns. Complaints mention broken or unfinished roof tiles, leftover debris, and damage that reviewers say was not fully corrected afterward. Representative review excerpt: "I informed Mike that the previous crew did not finish replacing the roof tiles around the new panels and even left piles of tiles stacked on my roof."

Post-install support and system performance are mixed, with some customers reporting helpful follow-up service after installation. However, complaints are common around nonworking systems, repair delays, and difficulty getting warranty or service help after activation.Solar.com's composite of published customer feedback, not a customer quote

Performance and repair complaints. Negative reviews say systems were not producing as expected, parts needed replacement, or post-install support was difficult to get when problems appeared. Representative review excerpt: "I’ve been sitting on inverters that need to be replaced and no one at good energy returns my calls or emails."

Support after installation. Some reviewers say the company continued helping after the install and handled follow-up service requests well. Representative review excerpt: "Good Energy provided great support service even after the installation!"

Service follow-up when issues surfaced. A few customers describe the team sending someone back to check breakers or other issues after the system was already in service. Representative review excerpt: "My experience with Good Energy is quite good i have had issues with a breaker, i texted Rocio and she sent Mike, who checked the breaker and the roof solar..."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.