Sales & proposal integrity
Sales Integrity6.4/10
Reviewers most often describe the sales process as clear and helpful, with follow-up that left them feeling informed. Still, a smaller set of customers says proposal expectations or contract terms did not line up well with what they believed was promised, so the category reads as mixed-positive overall.Solar.com's composite of published customer feedback, not a customer quote
Clear, helpful sales process. Many reviewers say the initial consultation and proposal process felt straightforward, with staff following up to make sure they understood the system and were satisfied. Representative review excerpt: "Once completed they did a follow up to ensure my understanding of how the new solar system would work and made sure everything was done to my complete satisfaction."
Consultative guidance. Some customers describe sales staff as willing to advise on what fit the project best rather than pushing a one-size-fits-all approach. Representative review excerpt: "And a very special Thank you to salesman Grady DenBoer in Utah who helped us with advice and helped us with the sale of our roof."
Promise and contract concerns. A smaller group reports disappointment that expectations around the proposal or contract did not match the final experience, including feeling pressured or not fully informed. Representative review excerpt: "And when I asked for a copy of proposal his response “I am here to close deal but looks like you are not ready for Solar”."
Price & financing transparency
Price Transparency6.0/10
Overall, this category trends mixed, with praise outweighed by a notable set of transparency concerns.Solar.com's composite of published customer feedback, not a customer quote
Upfront or Pricing pricing. Reviewers describe a recurring pattern in this area. Representative review excerpt: "Recently had them come out to service my solar, they provided up front pricing and were on time."
Good value for the project. Several customers describe the overall price as fair and the process as a strong value proposition for their project.
Cost and warranty complaints. Some reviewers report feeling misled about costs or seeing charges they did not expect, including service-related fees or transfer-related pricing. Representative review excerpt: "Most never returned a requested quote and the one who did wanted $300 to transfer my panel system to their company."
Communication & coordination
Communication7.4/10
Communication is one of the more consistent strengths in the review set, with many customers praising responsiveness, updates, and project follow-through. Complaints are relatively rare, but the negative reviews point to missed responses, scheduling hiccups, and occasional gaps in follow-up.Solar.com's composite of published customer feedback, not a customer quote
Responsive and well-coordinated. The dominant review pattern is that staff stayed in touch, answered questions, and kept projects moving with clear coordination between office and field teams. Representative review excerpt: "Professional, communicated well with their front office and project manager."
Strong follow-through. Customers also describe quick responses to issues and good communication during installation or service work. Representative review excerpt: "At one point when the solar was initially installed there was a glitch and I emailed the company at midnight as I was relying on the solar to power my..."
Follow-up gaps and missed scheduling. A smaller number of reviewers say they were promised follow-through that did not arrive, or that scheduling and callbacks were not handled smoothly. Representative review excerpt: "Although, their triage person responds and promises follow through, I have yet to receive any further response or assistance."
Timeline reliability
Timeline Reliability7.2/10
Most reviewers describe the timeline as managed well, with smooth installation and scheduling that stayed on track. The main complaints involve waiting on inspections, utility permission, or late notice about delays, which suggests the weak spots are concentrated in approval steps rather than the field work itself.Solar.com's composite of published customer feedback, not a customer quote
On-schedule completion. Many customers say the work finished as planned and that inspections or closeout steps were handled efficiently. Representative review excerpt: "They left the site clean and all inspections were completed as scheduled."
Fast, steady project flow. Some reviewers describe the installation as moving quickly and being completed without much disruption. Representative review excerpt: "Guyou installed 16 solar panels on two roof faces on my home roof."
Approval and inspection delays. A smaller set reports waiting longer than expected for city or utility approval, or learning about inspection issues only after a delay. Representative review excerpt: "When city came to do inspection it did not initially pass due to placement of AC disconnect and I was not informed until I had to call about 3 weeks..."
Workmanship & site care
Workmanship7.9/10
Workmanship receives very strong feedback overall, with reviewers frequently praising professional crews, careful execution, and clean job sites. Complaint volume is low, but the few negative comments that do appear focus on debris left behind or expectations around system output after installation.Solar.com's composite of published customer feedback, not a customer quote
Professional installation. Reviewers commonly describe the crews as professional, knowledgeable, and communicative throughout the job. Representative review excerpt: "From the initial consultation to the final installation, their team was professional, knowledgeable, and communicative every step of the way."
Clean finish and careful work. Customers also note that the team explained the work and left the site clean after installation or repair. Representative review excerpt: "Explained what was being done and left the job clean."
Cleanup issue on a few jobs. A small number of reviews mention leftover debris or trash on the roof after the work was finished. Representative review excerpt: "The roofers and the solar install crews both left quite a bit of trash on the roof, which obviously blows off eventually."
Long-term support & performance
Long-Term Support7.9/10
Post-install feedback is largely positive, with many reviewers saying their systems continued to work well and that service help was effective when needed. Rare complaints focus on unresolved equipment issues or difficulty getting after-sales support, but those comments are a small minority of the evidence reviewed.Solar.com's composite of published customer feedback, not a customer quote
Systems working well. Many customers say their solar systems or batteries performed as expected and delivered noticeable savings or reliable operation. Representative review excerpt: "System works as expected, great savings on my monthy electric bill."
Responsive repair or reset help. Some reviewers mention quick service visits that restored operation and confirmed everything was working correctly. Representative review excerpt: "He finished the repair quickly, verified everything was working correctly, and cleaned up everything when he finished."
After-sales support concerns. A few customers say they had trouble getting help for equipment or maintenance issues after the install was complete. Representative review excerpt: "Guyou did a commendable job with the installation of our solar panels but have completely disappeared when it to after sales service."
How this is built: category scores and summaries weigh the company's full published rating record (1,428 Google reviews averaging 4.9 stars), the most recent and most relevant review texts, and recurring feedback themes verified acrossGoogle. Ratings and review excerpts from published review sources. Refreshed as new feedback is published. No installer can pay to change it.