Infinity Energy Reviews

Reviewers give a mixed-to-negative picture of the sales experience. Praise shows up around knowledgeable reps and clear answers, but a larger share of complaints focus on aggressive outreach, unclear expectations, and promises that reviewers say did not match the outcome.Solar.com's composite of published customer feedback, not a customer quote

Aggressive or unclear selling. Complaints describe pressured sales interactions and proposals that reviewers felt set unrealistic expectations about costs, scope, or project outcomes. Representative review excerpt: "After being aggressively courted by one of their sales reps, going through an intensive contact phase, and having a site survey of my roof done, progress on my job stopped..."

Expectation gaps. Several reviewers say the project details they were told during sales did not line up with what happened later, including timing and contract-related expectations. Representative review excerpt: "The installers told me everything (i.e., install grounding rods, permit inspection, PG&E Permission to Operate, SGIP rebate submission) should be done in a month or two."

Knowledgeable reps. Some reviewers say sales staff were able to answer detailed questions and provide useful information during the proposal stage. Representative review excerpt: "Eric my sales professional was knowledgeable and able to answer complex questions and provide accurate responses."

Feedback on pricing and financing trends negative, with far more complaints than praise.Solar.com's composite of published customer feedback, not a customer quote

High-cost concerns. Multiple complaints say the final price felt far above what they expected or compared it with a lower system cost they believed was typical at the time. Representative review excerpt: "Infinity sold 8.00 KW for 62,000 where total system costs around 22k to 24k at that time."

Refund and incentive timing issues. Some reviewers report problems with promised refunds or incentive timing, saying money they expected back did not arrive as described. Representative review excerpt: "We were promised thousands of dollars in a refund because of all their mistakes and they never paid."

Pricing pricing mention. A few reviewers say the pricing or long-run cost looked favorable to them.

Communication is one of the weakest areas in the review set. While some customers report responsive staff and smooth coordination, many more describe missed callbacks, limited updates, and internal handoff problems that left projects feeling disorganized.Solar.com's composite of published customer feedback, not a customer quote

No callbacks or email follow-up. A common complaint is that calls were not returned and emails were answered slowly or not at all. Representative review excerpt: "No one answers the phone, no one calls back, rarely replies to emails."

Internal coordination problems. Reviewers also describe confusion between teams or departments, saying the handoffs made the customer experience feel uneven and hard to manage. Representative review excerpt: "There also seems to be communication problems between their own internal divisions that provides a very bumpy ride for the customer who is paying a fortune for expensive equipment and..."

Helpful communication at the start. Some reviewers describe staff as knowledgeable and communicative during the early stages of the process. Representative review excerpt: "From my initial call to the sales office, Eric was very knowledgeable, knew is products and was able to answer all my probing questions."

Timeline feedback is mixed but leans negative. Some reviewers say installation happened quickly and on schedule, but many others report repeated delays, long waits for inspection or permission to operate, and projects that stretched out much longer than expected.Solar.com's composite of published customer feedback, not a customer quote

Repeated delays. Many complaints focus on projects being delayed again and again, with final completion taking much longer than expected. Representative review excerpt: "The project keep delay again and again, and took almost 3 months to finish from the 1st day of install to final inspection."

Waiting on inspection or PTO. Reviewers also report long waits for inspection or permission to operate, leaving systems unfinished for extended periods. Representative review excerpt: "Still waiting for system install to be completed and get inspected by the county so I can get Permission To Operate."

Some faster installs. A handful of reviewers say the install itself moved quickly or met the expected schedule. Representative review excerpt: "Their install time was faster here than my friends install times."

Install quality receives some strong praise for professionalism and clean work, but complaints are meaningful and recurring. Reviewers describe roof damage, leaks, debris left behind, and cases where the crew did not follow the plan as expected.Solar.com's composite of published customer feedback, not a customer quote

Professional crews. Some customers say the installers were professional, punctual, and careful during the job. Representative review excerpt: "All the installers where professional, showed up on time, worked with focus on quality over speed and genuinely cared about my needs."

Roof and property damage. Several complaints describe damage to the roof or surrounding property during or after installation, including leaks and cleanup problems. Representative review excerpt: "Once again our roof is leaking"

Work did not match the plan. Reviewers also say the crew sometimes left visible hardware or routed materials in ways that did not match the agreed plan. Representative review excerpt: "They not only did not follow plans and left hardware all over the front of my home and conduit across the roof when they were supposed to install it through..."

Post-install support and system performance land in the middle of the review set. Some customers report strong monitoring and good production, but a substantial number of complaints mention follow-through issues, delayed service, and problems after the system was already turned on.Solar.com's composite of published customer feedback, not a customer quote

Service after turn-on. Some complaints say support was difficult to get once the system was operating, especially for service requests tied to the roof or post-install work. Representative review excerpt: "Poor customer service from Infinity when it came time that I needed them to remove the panels so I can have a new roof installed."

Monitoring misses and performance concerns. Reviewers also report cases where system issues were not caught quickly or where expected bill savings did not match the outcome they were told to expect. Representative review excerpt: "Our system was somehow turned off for several months and their monitoring company never caught it and we got a $3000 true up!"

Strong monitoring and production. A few reviewers describe good monitoring tools and satisfactory system output after activation. Representative review excerpt: "The panel level monitoring is out of this world."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.