La Solar Group Reviews

Reviewers often describe the sales process as knowledgeable and consultative, with staff taking time to explain system design and proposal details. At the same time, a recurring set of complaints says the sold outcome did not always match expectations, including scope gaps, setup mistakes, and dissatisfaction with follow-through.Solar.com's composite of published customer feedback, not a customer quote

Consultative sales experience. Many reviewers say the sales team took time to explain options, answer questions, and walk through design choices in a detailed way. Representative review excerpt: "Hunter took the time to explain every nuance involved in all the facets of Solar power for our home."

Proposal or scope did not match delivery. Some customers report that the final system or project outcome did not align with what was discussed during sales, including cases where installation or setup had to be corrected. Representative review excerpt: "They set up my system wrong had to come out and fix it twice and I still didn't get what the sales guy sold me."

Responsive follow-up in some cases. A number of reviewers also say status questions were answered in a timely way and that communication from the sales side stayed active during the project. Representative review excerpt: "Responses to status inquiries were always received in a reasonable amount of time and my sales rep never ignored any of my text messages."

Pricing feedback is mixed and leans cautious. Reviewers do describe workable financing, rebates, and fair overall value in some cases, but complaints more often center on unclear charges, payment disputes, refunds, and financial outcomes that did not match expectations.Solar.com's composite of published customer feedback, not a customer quote

Financing and payment terms sometimes workable. Some reviewers say the company helped adjust financing or payment plans, and a few mention that the financing outcome ultimately fit their needs. Representative review excerpt: "There was a small issue with financing but they took care of us with a low rate through in house financing."

Unexpected charges and payment disputes. A recurring complaint is that customers encountered invoices, extra costs, or billing issues that they felt were not clearly explained upfront. Representative review excerpt: "They continue to send me invoices requesting payment they do not Owen my contact or do I owe them money they owe me but refuse to do anything about it"

Rebates and pricing sometimes felt favorable. Other reviewers say rebates were applied correctly or that the overall price and budget outcome worked out well for the project. Representative review excerpt: "I have gone to LA Solar for several different jobs, and every single one was completed on time and on budget."

Communication reviews are split between responsive, hands-on support and frustrating coordination gaps. Many customers praise staff who stayed involved and helpful, while complaints focus on hard-to-reach departments, missed callbacks, turnover, and rescheduling without clear explanation.Solar.com's composite of published customer feedback, not a customer quote

Helpful and responsive staff. Reviewers frequently describe staff as responsive and helpful, especially when customers needed guidance or post-install support. Representative review excerpt: "I wanna give a special shout out to Karen as my support provider as he has been instrumental in making this a smooth transition and decreasing my stress level."

Hard to reach when problems arose. Some reviewers say it was difficult to get through to support or operations once an issue came up, with calls and messages not always getting timely answers. Representative review excerpt: "I have no problem getting through to speak to somebody if I want to purchase something but apparently I need a carrier pigeon to reach support."

Follow-up improved after persistence. A few customers report that communication improved after multiple calls or emails, but only after an initial delay or some back-and-forth. Representative review excerpt: "But in the end after making a Couple of phone calls and sending out an email, they did respond and sent Johnathan very promptly."

Timeline feedback trends toward mixed. Reviewers do credit the company for moving projects through permits, inspections, and utility steps, but there are also repeated complaints about delays, rescheduling, and installation or activation timing that stretched longer than expected.Solar.com's composite of published customer feedback, not a customer quote

Some projects moved through approvals smoothly. Several reviewers say the company handled utility correspondence and permit steps in a way that kept the project moving toward permission to operate. Representative review excerpt: "After the work was completed, LA Solar handled all the correspondence with PGE our utility all the way through Permission to Operate."

Delays and rescheduling were a common complaint. Other customers report repeated schedule changes, permit issues, or installation delays that pushed completion well beyond the original plan. Representative review excerpt: "They constantly reschedule installation and inspections without any real explanation, and all calls to their operations or install department goes to voicemail."

Longer timelines were sometimes tied to third parties. Some reviewers say the project took longer than expected because of city, utility, or other external approvals rather than the installers alone. Representative review excerpt: "We experienced significant delays from the city, through no fault of the installers."

Workmanship reviews lean positive overall, with many customers praising clean, professional crews and solid-looking finished installs. Still, there are meaningful complaints about installation errors, roof damage, missed basics, and rework that required follow-up.Solar.com's composite of published customer feedback, not a customer quote

Professional crews and clean installs. Many reviewers describe the installation crews as professional, efficient, and careful with the finished work. Representative review excerpt: "From the very first call to the completion of our solar installation project, the project manager and the entire crew were incredibly patient, helpful, and responsive."

Installation errors and roof concerns. Some customers report that the system was set up incorrectly or that roof-related damage and repair issues were not handled to their satisfaction. Representative review excerpt: "They set up my system wrong had to come out and fix it twice and I still didn't get what the sales guy sold me."

Quick follow-up on issues. Other reviewers say the company responded quickly when a problem came up and helped correct the work afterward. Representative review excerpt: "We also appreciated that LA Solar sent someone out quickly when the biggest issue came up, which says a lot about how the company backs its technicians and prioritizes customers."

Post-install feedback is generally favorable, with many reviewers saying the system performs well and that support continues after the sale. The main complaints involve underperformance, monitoring or backup issues, and requests for clearer production explanations when results did not match expectations.Solar.com's composite of published customer feedback, not a customer quote

Ongoing support after installation. Reviewers often say the company stayed involved after the install, including monitoring the system and helping when maintenance issues came up. Representative review excerpt: "We got our solar panels installed 7 years ago, and very much to my surprise they have consistently monitored them, followed up and let me know when they weren't working..."

Monitoring or backup issues reported. Some customers describe post-install problems such as monitoring quirks or backup systems not performing as expected. Representative review excerpt: "I'm the only person on my block who lost power with solar panels and a battery back up system but it didn't kick in!"

Systems often reported to be working well. A number of reviewers say their panels and batteries are operating as intended and that the finished system has continued to perform satisfactorily. Representative review excerpt: "L A Solar Group designed a system that energizes our home, charges our Tesla Battery Wall and feeds energy back to the grid."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.