Lgcy Installation Services Reviews

Reviewers most often describe the sales process as clear, knowledgeable, and low-pressure, with explanations that help them understand the project steps. At the same time, a meaningful minority report that promises or savings expectations made during sales did not match the later experience.Solar.com's composite of published customer feedback, not a customer quote

Clear and low-pressure explanations. Many reviewers say representatives explained the process clearly and answered questions without pushing for a fast signature. Representative review excerpt: "His explanation of how the process and all the steps needed to accomplish end result was very clear."

Helpful, informed sales conversations. Customers also describe the sales approach as honest and informative, with a focus on helping them understand the service. Representative review excerpt: "Very nice, knowledgeable and honest."

Promises not matched later. Some reviewers report that savings or other expectations discussed during sales were not reflected in the actual outcome after contract signing. Representative review excerpt: "When they were talking us into getting solar panels we were told multiple times that we would never see a power bill over 100 dollars again..."

This is one of the weaker areas in the review set. While a few customers say pricing and payment details were explained clearly, many others report confusion about financing, unexpected charges, ongoing lease payments, or incentive timing that did not line up with what they expected.Solar.com's composite of published customer feedback, not a customer quote

Confusing costs and billing. Many complaints center on unclear billing, unexpected charges, and financing steps that were not understood up front. Representative review excerpt: "Apparently you also need a battery pack installed in order for your solar panels to ACTUALLY HELP REDUCE your POWER UTILITY BILL,in which the do not disclose up front!"

Savings and incentive timing concerns. Reviewers also report that savings expectations or incentive timing did not match the way the project and billing actually unfolded. Representative review excerpt: "Ryan the sales person said I would save 20 to 30% net on my electric bill over what I'm paying the solar company."

Some clear payment explanations. A smaller set of reviewers say the benefits, payments, or financing paperwork were explained well enough to feel straightforward. Representative review excerpt: "Excellent explanation of benefits and payments."

Feedback on communication is mixed overall. Reviewers often praise quick replies and being kept informed, but a sizable group reports poor follow-up, missed callbacks, and difficulty getting status updates once the project was underway or after installation.Solar.com's composite of published customer feedback, not a customer quote

Responsive updates for some customers. Many reviewers say they were kept informed and received quick answers when they had questions. Representative review excerpt: "We were kept informed and when we texted a question all through the process, an answer was returned quickly."

Helpful guidance through the process. Some customers describe staff as helpful in explaining next steps and connecting them with someone who could clarify the process. Representative review excerpt: "I contacted my sales rep and he was able to put me in contact with someone who could help me understand the process and what I should expect."

Hard to get follow-up. Other reviewers report repeated calls, unanswered messages, or promises of a callback that did not happen. Representative review excerpt: "Tried to reach out to customer service and was told a field manager would call me “asap to clear up any issues” and haven’t gotten a call all day."

Timeline-related feedback leans negative. Some customers describe punctual crews and smooth on-site work, but many reviews mention delays around installation, inspections, meter work, activation, or waiting for the project to reach completion.Solar.com's composite of published customer feedback, not a customer quote

Delays and no clear completion date. Other reviewers say they were left waiting without a clear timeline for when the project would be finished or activated. Representative review excerpt: "But it's been 4 days and we have no working solar panels, no guidance about when the project will be done, and no guaranteed path forward for the solar hub..."

Still waiting on next steps. Some customers describe the process as still pending because later utility or inspection steps had not yet been completed. Representative review excerpt: "I decided to install solar panels and he has walked me almost all the way through, I m still waiting on final inspections with Ameren who then sets up the..."

Some on-time, professional work. A number of reviewers say the on-site phase went smoothly, with crews arriving on time and working professionally. Representative review excerpt: "They were patient as we waited through a delay due to a disagreement about a change in the installation location, but they were understanding, and did a GREAT job on..."

Reviews of workmanship are generally favorable, especially around professional crews and cleanup, but there are still recurring complaints about roof damage, leaks, or installs that needed additional attention. The category sits in the middle because strong site care reports are offset by a smaller but material set of quality concerns.Solar.com's composite of published customer feedback, not a customer quote

Professional crews and cleanup. Reviewers often praise the installation crews for being polite, professional, and respectful, with good cleanup afterward. Representative review excerpt: "The crew was very polite, professional, and respectful, especially Richard and Hugo, and two other gentleman who’s named i have forgotten."

Little debris left behind. Some customers specifically note that the crew left the site clean and did not leave loose materials behind. Representative review excerpt: "I usually find screws or power cable cuttings but as hard as I searched I could not find one scrap left behind."

Roof or finish issues reported. A smaller group describes damage, leaks, or other finish concerns that they say needed follow-up after installation. Representative review excerpt: "Our roof was damaged and we've had a leak for almost a year."

Post-install feedback is mixed to negative, with some customers saying support has been helpful and their systems have performed acceptably, while others describe unresolved equipment issues, weak follow-up, or uncertainty about whether the system is fully working. The complaints are enough to keep this category near the middle of the scale but leaning cautious.Solar.com's composite of published customer feedback, not a customer quote

Unresolved post-install problems. Other reviewers report systems or equipment that were not working as expected and say post-install help was difficult to get. Representative review excerpt: "6 months after install the system is still not working, never has."

Waiting to verify performance. Some customers remain uncertain and say they are still waiting on billing or other evidence to judge how well the system is performing. Representative review excerpt: "When I get my utility bill I will be able to determine their quality work."

Helpful technical support for some. A few reviewers say customer service has been helpful when technical questions came up after installation. Representative review excerpt: "The customer service desk is always helpful for technical questions if they came up."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.