My Smart House Reviews

Reviewers are split, but the larger pattern is negative: many say sales promises, disclosures, or contract terms did not match what happened after signing. Positive comments do mention clear explanations and honest upfront communication, but complaints about misleading claims and unmet expectations are more prominent.Solar.com's composite of published customer feedback, not a customer quote

Promises vs. contract. Reviewers describe situations where what was promised during sales did not match the final contract or delivery, especially around added panels, rebates, and sign-up offers. Representative review excerpt: "Once you sign the contract and pay money, you will not get what was promised."

Helpful initial experience, later friction. A few reviews describe a good beginning but then note confusion or tension around contract handling and follow-through once questions came up. Representative review excerpt: "Contracted with MSH and the communication has been good and installation went smoothly and quickly."

Clear upfront communication. Some customers say representatives were honest about costs, answered questions directly, and explained the process clearly from the start. Representative review excerpt: "I knew they were good from the start because they were honest about the costs upfront and answered any questions without hesitation."

This is one of the weakest areas in the review set. Reviewers frequently report unclear billing, surprise costs, incentive timing problems, and difficulty getting promised refunds or rebates resolved.Solar.com's composite of published customer feedback, not a customer quote

Unexpected billing and costs. Customers say the final billing or payment setup was not as expected, with some reporting charges appearing before the project was fully completed. Representative review excerpt: "I started the process in May and here I am starting October still not done and they're already billing me for the service when they promised that I wouldn't have..."

Incentive timing issues. Some reviews mention waiting longer than expected for promised incentives or rebates, with timing described as a source of frustration. Representative review excerpt: "On behalf of Juan Spendler I’ve had to wait a little extra time to receive the promised incentive , however, this was strictly due to COVID."

Pricing pricing. Reviewers describe a recurring pattern in this area. Representative review excerpt: "Their cost was very competitive, and I would highly recommend them."

Communication is a recurring pain point in the review corpus. Many reviewers praise early responsiveness, but complaints about unanswered calls, inconsistent contacts, and weak follow-through after the sale appear often enough to pull the category down.Solar.com's composite of published customer feedback, not a customer quote

Hard to reach after signing. Reviewers report difficulty getting callbacks or email responses, and some say communication stopped entirely once the project was underway. Representative review excerpt: "This place NEVER responds to emails or answer their phones."

Good start, uneven follow-through. A few reviews suggest the team started out responsive but later left customers dealing with inconsistent updates or confusion about who owned the project. Representative review excerpt: "First I had doubts, didn’t really know if I had picked the right company as there are a great number out there."

Responsive early contact. Other customers describe quick initial contact and say staff were easy to communicate with during the early stages of the process. Representative review excerpt: "From the very beginning, I was very honest with Matt on what my needs were and his communication stood out -- he was always quick to respond, explained everything clearly..."

Timeline feedback leans negative overall. While some reviewers say installation or PTO moved quickly, many others describe long delays, missed appointments, and uncertainty around permitting, activation, or incentive timing.Solar.com's composite of published customer feedback, not a customer quote

Long delays and missed timing. Reviewers commonly describe projects taking much longer than expected, with delays around installation, activation, or next steps. Representative review excerpt: "Took FOREVER to install and get it up and running."

Waiting on parts or incentives. A few reviews describe delays that were tied to outside factors such as waiting on parts or incentive timing, though not every reviewer blames the company directly. Representative review excerpt: "Awaiting parts for system frustrating but not the company's fault."

Quick process in some cases. Some customers say the process moved fast and that key milestones, including PTO, came through without major delay. Representative review excerpt: "We had the PTO, permission to operate, rather quickly from SCE."

Workmanship reviews are more balanced than the sales and scheduling categories. Many customers praise professional installers and clean job sites, but a smaller group reports roof damage, unfinished details, or installation issues that needed follow-up.Solar.com's composite of published customer feedback, not a customer quote

Professional installation. Positive reviews often describe the crew as professional, efficient, and careful about cleanup and leaving the site in good shape. Representative review excerpt: "He and his Helper did a professional installation and thoroughly cleaned and set our furniture back in place."

Damage or unfinished details. Some reviewers report roof or panel-related issues left unresolved after installation, including broken tiles or other site-caretaking concerns. Representative review excerpt: "Second, the company and people (Solcius Solar) they hired to install the solar damaged our roof tiles and did not replace the broken tiles, place black tarp which caused roof..."

Minor install issue. A few customers mention smaller workmanship problems that needed correction after the job was completed. Representative review excerpt: "Had a minor issue with the new electric panel that was installed where the house was exposed and it wasn't sealed up properly."

Post-install feedback is mixed. Some reviewers say their system is performing well and that monitoring or equipment has been satisfying, while others report underperformance, unresolved issues, or weak follow-up after installation.Solar.com's composite of published customer feedback, not a customer quote

System performing well. Several reviewers say the system has been working well over time, with monitoring tools that are easy to use and equipment that meets expectations. Representative review excerpt: "The monitoring system is easy to use and I have been checking it daily with my cell phone."

Support drops off after install. Negative reviews say follow-up can fade after the installation is finished, leaving issues unresolved or customers unsure who is handling the problem. Representative review excerpt: "Will be on top of everything in the beginning, but once installed, regardless if it works or not, they leave u high and dry."

Satisfaction with some but not all results. A few reviews describe partial satisfaction, such as strong production or equipment that works well, but still mention open items or incomplete follow-through. Representative review excerpt: "I just spoke to Eric on June 2 my system is over producing I'm only at 96% offset."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.