Pell Solar Reviews

Reviewers most often describe a sales process that feels thorough, informative, and low-pressure. Several say the company took time to explain system details, financing, and whether solar made sense for their home, while a small number report communication or professionalism concerns around expectations.Solar.com's composite of published customer feedback, not a customer quote

Thorough, informative sales conversations. Many reviewers say the proposal process was clear and educational, with staff walking through how the system would work and helping them make an informed decision. Representative review excerpt: "He will spend the time to make sure you need solar and walk you through everything your system will do once installed."

Honest guidance on whether solar fit. Some customers report that the salesperson was candid about whether a project made sense for their usage and did not push a system that seemed unnecessary. Representative review excerpt: "Shaun was so incredibly thorough, honest (there were points where he told me that because of my super low energy costs in Azusa, the system really wasn't necessary) and over-communicated..."

Expectation or professionalism concerns. A few reviewers describe problems with how issues were communicated or how they were treated during the sales experience, including disappointment about professionalism and notifications. Representative review excerpt: "Overall, it was an untrustworthy and dishonest experience I am really hoping their warranty process is better should my system need of Pell Solar in the future."

Feedback on pricing and financing is mostly favorable. Reviewers often mention straightforward explanations, financing help, and loan structures that fit their project, with only a small number of complaints about price comparisons or related expectations.Solar.com's composite of published customer feedback, not a customer quote

Financing help was easy to follow. Reviewers say the team explained financing clearly and helped move the process along without confusion. Representative review excerpt: "Explained the whole process, found financing, and the installation went smoothly."

Questions about pricing were addressed. Some customers say staff were willing to answer pricing questions and talk through concerns until they felt comfortable proceeding. Representative review excerpt: "Josh is a good person, willing to walk through the process with me, although I ask many questions and have lots of concerns about pricing etc, always willing to assist."

One complaint about price context. A small number of reviewers raise pricing-related concerns, though the overall volume of complaints in this category is low. Representative review excerpt: "Their prices were among the lowest when comparing them with the bigger solar companies, loan and rates were also great."

Communication is a mixed-but-generally positive area. Many reviewers describe responsive follow-up and helpful coordination, but this category also carries a notable share of complaints about missed follow-up, slow responses, and frustrations after installation.Solar.com's composite of published customer feedback, not a customer quote

Responsive help during the process. Several reviewers say the team answered questions clearly and stayed easy to reach while the project was moving forward. Representative review excerpt: "He was easy to communicate with and answered all of my questions (since this is a big purchase I wanted to make sure I really understood some of the nuances)."

Longer-term responsiveness noted. Some customers report that the company remained responsive even years later when they had questions about their system. Representative review excerpt: "I know it's been years but up until now, they are still very responsive to all my questions regarding my panels."

Missed follow-up and communication breakdowns. Other reviewers say they struggled to get responses, follow-up, or respectful communication once problems came up. Representative review excerpt: "Be prepared for them to ignore emails and phone calls."

Most reviewers describe the timeline as manageable and, in some cases, well coordinated through inspections and local permitting. There are still several complaints about delays, status updates, and projects that took longer than expected.Solar.com's composite of published customer feedback, not a customer quote

Permitting and inspection support. Reviewers say the team handled inspection steps and helped move projects through local requirements. Representative review excerpt: "After installation they were here for the city's inspection and taught me how to monitor the system on the app."

Expectation-setting on timing. Some customers say the project moved at roughly the pace they were told to expect, even when the process was not especially fast. Representative review excerpt: "It wasn't quick, but it proceeded at the rate Shaun had told me to expect (actually, it was slower, but solely due to me changing my mind a couple times)."

Delay and status-update complaints. A few reviewers report long waits, repeated calls for updates, or stalled progress before work was completed. Representative review excerpt: "I had to make numerous phone calls to find out the status and after 51 days of nothing happening but excuses I had no choice but to fire them."

This is one of the stronger categories in the review set. Most reviewers describe professional crews, careful installation, and clean job sites, while only a small number report damage or workmanship concerns.Solar.com's composite of published customer feedback, not a customer quote

Professional installation crews. Many reviewers describe the installers as professional, efficient, and thorough throughout the job. Representative review excerpt: "Install teams are thorough and professional throughout and performed a very high quality installation!"

Clean, efficient work. Customers also mention clean workmanship and efficient installation on panels, batteries, and panel upgrades. Representative review excerpt: "Excellent company did very clean and efficient work much happier with this company than my previous solar company would recommend them to anyone"

Care and roof-damage concerns. A small number of reviewers report concerns about how crews handled roof materials or mention damage after installation. Representative review excerpt: "Panels got installed: I have tile roofing and their guys were very careless, jumping and playing around on top of the tiles."

This is the weakest area in the review corpus. While many reviewers say their systems have produced well and some note prompt help with later issues, a meaningful number describe persistent post-installation problems, slow fixes, and service frustration.Solar.com's composite of published customer feedback, not a customer quote

Positive production reports. Some reviewers say their systems have produced well after activation and that the setup has continued to meet expectations. Representative review excerpt: "So far the production has been great and I'm looking forward to watch the production go up even more as we get into the summer months."

Helpful post-install service in some cases. A few customers say the company returned to address equipment issues after installation and resolved them promptly. Representative review excerpt: "I had 56 solar panels installed with only one inverter going out 3 years later they came out ASAP and fixed the issue."

Ongoing performance and service complaints. Other reviewers report extended delays, repeated troubleshooting, or unresolved problems after the system went live. Representative review excerpt: "It has taken nearly a year to get the panels and system working properly."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.