Planet Solar Reviews

Reviewers most often describe the sales experience as clear, low-pressure, and informative, with proposals that explain costs, savings, and system sizing in enough detail to set expectations. The complaint pattern is narrower but real: a few reviewers report mismatches between what they expected and later outcomes, including warranty understanding and production expectations.Solar.com's composite of published customer feedback, not a customer quote

Low-pressure, detailed sales process. Many reviewers say the sales process felt relaxed and informative, with clear explanations of pricing, timelines, and how solar works before they signed. They also describe the proposal stage as detailed and helpful for setting expectations. Representative review excerpt: "The sales process was relaxed and pressure-free, backed by a detailed proposal with clear projections on energy costs and savings."

Helpful guidance from sales staff. Reviewers also say individual sales contacts took time to answer questions and make sure the system design fit the home. Several describe the interactions as professional and supportive throughout the process. Representative review excerpt: "Rick really took the time for me to understand how solar works and to make sure I had the correct amount of panels on my roof."

Expectation gaps in a few reviews. A small set of reviewers report problems around warranty understanding, promised performance, or end-of-year billing expectations. These comments suggest that some customers felt key contract or outcome details were not fully aligned with what they understood at the start. Representative review excerpt: "I paid "cash" , $21,600, for my system, and I was never told that I would get a $1,400 bill at the end of the year."

Feedback on pricing and financing is mixed. Several reviewers say pricing felt fair and straightforward, while a smaller but meaningful group reports surprise costs, deposit or refund frustrations, and confusion about final charges or financing-related outcomes.Solar.com's composite of published customer feedback, not a customer quote

Some customers found pricing straightforward. Positive reviewers describe the pricing as fair, with no surprises in the final bill. A few also say they felt comfortable with the value they received and appreciated not being pushed into unnecessary equipment. Representative review excerpt: "Great Work, Prompt, great price, no surprises, 2 Thumbs up!!"

Good value for some buyers. Reviewers also say they felt the company offered a strong price for the system and service combination. Some mention that the overall experience and monthly results matched what they were hoping for. Representative review excerpt: "We have been very happy with our solar system from Planet Solar,, have told our friends about the great service and price."

Surprise costs and refund concerns. Other reviewers report unexpected additional costs, deposit concerns, or confusion about what would be refunded later. This category also includes complaints about end-of-year bills and systems that did not produce as expected, which made the financial outcome feel less transparent. Representative review excerpt: "I paid "cash" , $21,600, for my system, and I was never told that I would get a $1,400 bill at the end of the year."

Reviewers frequently praise the team for being responsive, answering questions, and following up through the installation process. At the same time, a notable minority report missed callbacks, unclear handoffs, and delays in coordination, including permit and project-status issues.Solar.com's composite of published customer feedback, not a customer quote

Responsive and helpful follow-up. Many reviewers say staff answered questions thoroughly and stayed responsive by email and phone. They also describe the company as knowledgeable and willing to keep customers informed through the install process. Representative review excerpt: "Patiently answered all of our questions in detail, very responsive by email and phone, and great at following up all the way to completing the install."

Knowledgeable customer support. Several comments highlight clear explanations and a professional tone during customer interactions. Reviewers say that service personnel were able to handle detailed questions and provide useful guidance. Representative review excerpt: "Your service personnel were knowledgeable and answered all my questions."

Communication breakdowns in some cases. A smaller set of reviewers report difficulty getting callbacks or getting clear updates on project status. Some also describe confusion around design, permits, or office changes that left them feeling out of the loop. Representative review excerpt: "No one called back left a message with whoever answered, was supposed to relay a message to zeke."

Timeline feedback is mostly positive, with reviewers saying the company moved permits, planning, and installation along at a steady pace. A few complaints mention delays tied to utility-related obstacles or stalled permitting, but they appear less common than the positive reports of on-time completion.Solar.com's composite of published customer feedback, not a customer quote

Permits and planning moved quickly. Reviewers say the company got plans and permits moving promptly after contract signing. They describe the overall process as organized and steady through installation. Representative review excerpt: "Once we signed a contract they promptly got to work getting the plans and permits in order to install."

Installation finished on schedule. Several reviewers say the job was completed in a timely manner, even when outside obstacles came up. Some specifically note that the actual installation was finished quickly and cleanly. Representative review excerpt: "Even when PG&E threw a couple obstacles our way, we navigated through them and the job was finished in a timely manner."

A few delay complaints. A small number of reviewers report delays tied to utility coordination or missing design and permit progress. These comments suggest timeline issues can arise in some projects, especially when outside agencies are involved. Representative review excerpt: "2 month delay they blame on Edison."

This is one of the strongest categories in the review set. Reviewers consistently describe clean, professional installation work with good site care, careful patching, and tidy roof work, and there are no substantive complaint patterns in this category.Solar.com's composite of published customer feedback, not a customer quote

Clean, professional install quality. Reviewers repeatedly describe the installation as exceptionally clean and professional. They also mention that the crew handled painting and patching carefully when areas needed modification. Representative review excerpt: "The work itself was exceptionally clean and professional — including the painting and patching of areas that needed to be modified, which isn't always a given with contractors."

Careful roof work. Several reviewers say the roof work looked neat, with no exposed wires and a finished appearance they appreciated. The installation is often described as clean and well executed. Representative review excerpt: "The actual installation only took 2 days, and we really like the fact that on the roof, there are no wires exposed, they did such clean work."

On-time, polished crews. Some comments add that the crew arrived on time and delivered a polished result from start to finish. Reviewers also note that the workmanship met a high standard during the install itself. Representative review excerpt: "I was under contract with another solar company and 7 months later after unanswered calls and endless delays I called Planet Solar and Kirk showed up on time and gave..."

Long-term support and system performance draw strong reviews overall. Many customers say the system performed as projected and that follow-up after installation was reassuring, though a few reviewers report repair or production concerns after the system was turned on.Solar.com's composite of published customer feedback, not a customer quote

Post-install follow-up and verification. Reviewers appreciate that staff followed up after completion to confirm satisfaction and check whether the system was performing as expected. This kind of in-person follow-through appears in several positive comments. Representative review excerpt: "The touch we appreciated most: two months after completion, Bryan from PlanetSolar came out in-person to confirm our satisfaction and verify the system was performing as projected."

Confidence in warranty and value. Some reviewers say they felt good about the warranty and overall offer after comparing options. They describe the company as knowledgeable and say the system and support aligned with what was discussed earlier. Representative review excerpt: "In the end, Planet Solar had the best offer with warranty and pricing, on top of the knowledge Marilyn shared with us too."

A few service and production complaints. A smaller group of reviewers reports difficulty getting repair help or says the system did not produce at the level they expected. These comments point to occasional post-install support or performance frustrations. Representative review excerpt: "No one wants to come out for repairs."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.