Powur Reviews

Reviewers most often describe the sales and proposal process as clear, responsive, and well explained. A smaller set of complaints says some promises did not match the final experience, including contract changes and savings expectations.Solar.com's composite of published customer feedback, not a customer quote

Clear, attentive proposal process. Many reviewers say the team stayed available, followed up promptly, and kept the project moving with straightforward proposal details. Representative review excerpt: "What really stood out was her dedication—Cynthia was always available when I needed her, followed up promptly, and made sure everything stayed on track from start to finish."

Transparent explanations. Some customers report that pricing and proposal details were explained carefully enough to give them confidence in moving forward. Representative review excerpt: "Her level of communication was exceptional—she kept me informed every step of the way and made everything completely transparent, which gave me total confidence in the process."

Feedback on pricing and financing is mixed. Positive reviews mention helpful financing support and a feeling that costs were explained clearly, while complaints focus on refunds, extra charges, and situations where the final outcome did not match expectations around cost or savings.Solar.com's composite of published customer feedback, not a customer quote

Helpful financing guidance. Several reviewers say they received support organizing financing and understanding the next steps. Representative review excerpt: "He helped us to secure financing and get our next steps organized."

Clear cost explanations. Some customers report that the team explained panel quantities and product choices in a way that made the pricing feel easier to understand. Representative review excerpt: "They explained why we needed the quantity of panels we needed, explained the quality of the panel and why they felt it was best for us and lastly explained the..."

Refunds and extra charges. Complaint reviews describe unexpected charges, refund disputes, and payment issues that left them frustrated with the financial side of the project. Representative review excerpt: "Even their payment system is difficult to use, resulting in extra charges on my account!!!"

Most reviewers describe communication as responsive and coordinated, especially when a named contact stayed involved through the project. Complaints are less common but do appear, usually around difficulty reaching support or getting timely updates when problems came up.Solar.com's composite of published customer feedback, not a customer quote

Responsive follow-through. Reviewers often say their questions were answered and issues were resolved without much hassle. Representative review excerpt: "I've called them twice and they resolved my issues without problems, it was stuff I wasn't understanding or just doing wrong."

Strong single-point contact. Some customers highlight a dedicated contact who stayed available, followed up promptly, and kept them informed. Representative review excerpt: "What really stood out was her dedication—Cynthia was always available when I needed her, followed up promptly, and made sure everything stayed on track from start to finish."

Hard to reach when problems arise. A smaller set of complaints says getting help after an issue could be difficult, including reports of not being able to call in for support. Representative review excerpt: "Sidebar here when you have issues with anything you can not call them."

Timeline feedback is generally positive, with several reviewers saying installation and permitting moved along as expected. Still, some complaints describe delays, missed callbacks, and a slower-than-expected path to activation or inspection closure.Solar.com's composite of published customer feedback, not a customer quote

Permitting handled for the customer. Several reviewers say the company managed permits, utility approvals, and HOA paperwork as part of the process. Representative review excerpt: "Powur facilitated all the paperwork including getting approval from the power grid owner, worked with the city to get permits, and worked with my HOA for approval to install a..."

On-time completion in some cases. Some customers report that the installation finished on time and the project stayed on track. Representative review excerpt: "The installation was easy and finished on time, and we’re already saving money on our energy bills."

Delays and slow callbacks. Complaint reviews describe long waits for updates, promised callbacks that did not happen, and project delays that stretched for months. Representative review excerpt: "However, we encountered an unfortunate delay of five months during which we made multiple attempts to contact them and obtain an update on the status of our project, but to..."

Many reviewers describe courteous crews and clean installations that left a good impression on the home. Complaints center on workmanship problems, installation placement issues, and cases where customers say follow-up was needed to resolve the work.Solar.com's composite of published customer feedback, not a customer quote

Courteous, clean crews. Positive reviews commonly mention professional installers who treated the home with care and left the site clean. Representative review excerpt: "Their inspector and the installation crew were very courteous and the installation process was clear, well informed, fast and clean."

Good-looking finished install. Some customers say the install looked great and the equipment worked as expected after completion. Representative review excerpt: "The solar install looks great, no issues and I love the Tesla battery back up."

Workmanship complaints. A smaller set of reviewers report problems with roof or panel work, including placement and repair concerns that took time to resolve. Representative review excerpt: "Stick to a local solar and roofing company with good reputation than using Powur as it has been a nightmare trying to resolve the poor workmanship of the roofing company..."

Post-install feedback is mostly positive, with many reviewers saying their systems are working well and monitoring is helpful. At the same time, some complaints focus on underperformance, service delays, or unresolved repair needs after activation.Solar.com's composite of published customer feedback, not a customer quote

Systems working well for many customers. Several reviewers say their systems have performed well over time with no major technical issues. Representative review excerpt: "My system is working perfectly up to this date, I've had no technical issues with my equipment whatsoever, and the thing I love the most about this company is the..."

Helpful monitoring and app visibility. Some customers mention that monitoring tools made it easier to keep track of battery storage and system status. Representative review excerpt: "(we have 2 batteries) Looks sharp and the Tesla app keeps us in the know regarding how much battery storage we have."

Service and performance complaints. Complaint reviews describe lower-than-expected output, slow repair response, and follow-up that did not fully resolve the issue. Representative review excerpt: "9 months later, there has been one service call to send a repair person who was only instructed to confirm it wasn't working."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.