Sales & proposal integrity
Sales Integrity7.1/10
Reviews on sales and proposal integrity are mostly positive, with many reviewers saying the company explained costs, options, and the installation process clearly and without pressure. A smaller set of complaints raises concerns about expectations set during the sale, including missing details and dissatisfaction with follow-up after issues surfaced.Solar.com's composite of published customer feedback, not a customer quote
Clear explanations. Reviewers often say the sales team explained costs, benefits, and next steps in a thorough way, which helped them understand the proposal before signing. Representative review excerpt: "Our salesperson, Mike Symmes, explained the costs, benefits, and the installation process thoroughly."
No-pressure consultations. Several reviewers describe the process as informative rather than pushy, saying they felt given enough information to make a decision on their own. Representative review excerpt: "Did not Make us feel Pressured, but also gave us all the information we needed to make our solar decision!!"
Expectation gaps in some reviews. A smaller group reports that important details were not fully addressed up front, including concerns about roof condition and other project expectations that came up later. Representative review excerpt: "SunPower by Seabright never mentioned that our roof was on its last leg, and if so we would have taken care of it before installing the panels."
Price & financing transparency
Price Transparency5.0/10
Feedback on pricing and financing is mixed to negative. Some reviewers describe pricing as reasonable or note workable project costs, but a larger share raise concerns about deposit timing, total cost expectations, financing clarity, and rebate or incentive timing.Solar.com's composite of published customer feedback, not a customer quote
Financing and cost concerns. Reviewers also report frustrations with overall financing terms, deposits, and added monthly charges, saying the final cost picture was not always as clear as expected. Representative review excerpt: "We have been in contract for backup battery system for 18 months with a downpayment of $15000."
Bill and incentive expectations. A number of complaints focus on projected savings, ongoing utility bills, and incentive timing, with reviewers saying the economics did not match what they expected after installation. Representative review excerpt: "This sucks cause the whole point was to generate excess power however I am still having to owe to edison and now have a a solar payment as well."
Reasonable pricing for value. Some reviewers say the pricing felt fair for the value delivered, and a few describe the project as fitting their schedule and budget expectations. Representative review excerpt: "They were very flexible with my schedule and the pricing was reasonable for the value."
Communication & coordination
Communication5.0/10
Communication and coordination receive very uneven feedback. Positive reviews mention responsive staff and helpful follow-up, but a substantial number of reviewers describe slow replies, unanswered messages, and difficulty getting clear ownership of next steps.Solar.com's composite of published customer feedback, not a customer quote
Responsive follow-up when it happened. Some reviewers say management or staff followed up quickly, answered questions, and helped move issues along after contact was made. Representative review excerpt: "A near-perfect inspection done right after that (with quick follow ups - about a day turnaround for any issues) and that was that!"
Helpful coordination on active jobs. A number of reviewers describe the team as easy to reach and capable of coordinating different parts of the project once communication was underway. Representative review excerpt: "I'm very pleased with their ability to minimize the time our solar installation wasn't generating while doing the roofing repairs."
Missed calls and unanswered messages. Other reviewers report repeated calls and emails going unanswered, along with promises of follow-up that they say never arrived. Representative review excerpt: "What followed: ignored calls, unanswered emails, empty apologies from management, and promises of "personal follow‑up" that never happened."
Timeline reliability
Timeline Reliability4.7/10
Timeline reliability is a common pain point in the review set. Some customers report smooth scheduling, quick installation, and prompt inspections, but many others describe permit delays, missed appointments, and projects that took much longer than expected to finish or activate.Solar.com's composite of published customer feedback, not a customer quote
Some projects moved quickly. A portion of reviewers say the company installed soon after approvals and kept the process moving efficiently through inspections and activation. Representative review excerpt: "They came over within a day or two of our approvals to install (already handling everything prior to this for us with the company), and installed the panels on our..."
Smooth path to activation for some. Other reviewers note that inspections passed and the system reached PTO without major delay, which they describe as a straightforward process overall. Representative review excerpt: "They passed all of the inspections and the system has been giving us back money ever since."
Delays and missed timelines. Complaints frequently focus on permits, long waits, and incomplete work, with reviewers describing projects that stalled for months or ran behind schedule. Representative review excerpt: "Site survey completed June 2025, plans approved November, permit held for four months—and still no installation."
Workmanship & site care
Workmanship6.7/10
Workmanship and site care skew positive overall, with many reviewers praising professional crews, clean installs, and solid inspection results. Still, some complaints point to repeated inspection failures, roofing or electrical issues, and concerns about how problems were handled during the job.Solar.com's composite of published customer feedback, not a customer quote
Professional crews and clean installs. Many reviewers describe the installation team as professional and efficient, and some mention helpful on-site coordination during the job. Representative review excerpt: "What a great company from their sales personnel Wade, customer service, project management , and installation team of Philly Danny Ben Mari and Enrigue."
Good install outcomes. Several reviews say the panels were installed promptly and the system passed inspections, which they view as a sign the work was handled well. Representative review excerpt: "They passed all of the inspections and the system has been giving us back money ever since."
Inspection and repair problems. Some complaints describe repeated failed inspections or related site issues, including problems that reviewers say needed additional correction after the initial work. Representative review excerpt: "They tried to install the batteries three different times and each time they did not pass inspection."
Long-term support & performance
Long-Term Support7.5/10
Long-term support and performance is one of the stronger areas in the review corpus. Reviewers frequently describe systems producing as expected, monitoring working properly, and post-install help being available when needed, though a smaller group reports service and performance concerns after the system was turned on.Solar.com's composite of published customer feedback, not a customer quote
Monitoring and production feedback. Reviewers often say the monitoring app reflects system activity accurately and that they can track production and battery usage after installation. Representative review excerpt: "Our system APP is now accurately reflecting and recording solar production, amounts sent to the grid, pulled from the grid, stored and used by our batteries and power used by..."
Good post-install results. Several customers report that the system has been working well over time, with some saying it has been performing reliably for over a year. Representative review excerpt: "They did a fine job and the system has been working flawlessly for over a year."
Post-install service concerns. A smaller set of complaints describes difficulty reaching support after issues appeared, along with concerns about batteries, production drops, or other performance problems. Representative review excerpt: "Where should I start: This company installed a system on my home, from the beginning there was issues, reaching their customer service is impossible and when you do manage to..."
How this is built: category scores and summaries weigh the company's full published rating record (144 Google reviews averaging 4.4 stars), the most recent and most relevant review texts, and recurring feedback themes verified acrossGoogle and Yelp. Ratings and review excerpts from published review sources. Refreshed as new feedback is published. No installer can pay to change it.