Solar Optimum Design & Electrical Reviews

Reviewers most often describe the sales process as clear, responsive, and low-pressure, with many saying their questions were answered patiently and proposals were explained well. A smaller set of complaints centers on performance expectations, pricing promises, and contract-related misunderstandings, so this category reads positive overall but not spotless.Solar.com's composite of published customer feedback, not a customer quote

Clear, patient sales process. Many reviewers say the sales team took time to explain the process, answered questions carefully, and did not make them feel rushed or pressured. Representative review excerpt: "They took the time to explain every step of the process clearly, answered all my questions patiently, and never made me feel rushed or pressured."

Helpful proposal support. Some reviewers report that sales staff were responsive and helped them evaluate quotes or move quickly when timing mattered. Representative review excerpt: "Shout out to Joe in sales who helped us make the decision between the three bids we gathered."

Expectation and promise concerns. A smaller group of reviewers describe disputes tied to promised savings, written commitments, or contract expectations not matching the final outcome. Representative review excerpt: "Kevin C promised me enough energy, but im paying double now."

Reviewers also describe issues tied to refund handling and incentive timing, which makes the overall picture mixed to negative.Solar.com's composite of published customer feedback, not a customer quote

Pricing pricing for some customers. Some reviewers say the quoted price was attractive and that the overall value felt fair for the service received. Representative review excerpt: "Their price was 1/3 the price quoted by the company handing out brochures at the membership warehouse store."

Financing questions handled inconsistently. A few reviewers report confusion around financing terms or rate details, though they also note that staff tried to address the issue when it came up. Representative review excerpt: "There was a bit of confusion on interest rates which Kevin had nothing to do with it however he made it a point to address it and offered a goodwill..."

Deposit and pricing disputes. Reviewers describe complaints about nonrefundable deposits, surprise cost changes, and disagreements over how pricing or reimbursement was handled. Representative review excerpt: "Not to mention, they take a $1000 deposit that they don't refund when they can't followthrough on their estimate, and my new solar guys showed me pictures of how Solar..."

Most reviewers describe strong day-to-day communication, with regular updates, responsive project managers, and clear coordination from scheduling through completion. The main complaint pattern is the opposite experience: unanswered calls, unclear ownership, and slow follow-through when projects stalled.Solar.com's composite of published customer feedback, not a customer quote

Frequent updates and responsiveness. Many reviewers say they received regular updates, quick replies, and clear guidance from project managers throughout the process. Representative review excerpt: "Mohi is another power source for the company (no pun intended) 😉 We got daily updates to make the corrections, and then he moved us forward quickly to completion."

Smooth coordination with crews. Some reviewers report that the crews communicated well, showed up on time, and kept the customer informed during the work. Representative review excerpt: "The crews showed up on time, worked hard, communicated well, and cleaned up thoroughly at the end of each day despite the significant amount of work involved."

Unanswered calls and unclear ownership. Other reviewers describe extended periods of poor communication, including unanswered calls and confusion over who was handling the project. Representative review excerpt: "Nobody there ever knows what is going on, nobody returns calls."

Reviewers often say permitting, sign-offs, and activation moved efficiently, and some note that the process finished faster than expected. Still, a meaningful minority describe delays that stretched for months, missed handoffs, or stalled projects, so timing is generally solid but not guaranteed.Solar.com's composite of published customer feedback, not a customer quote

Permitting and activation often moved quickly. Several reviewers say the process advanced efficiently once permits were issued, with installers arriving promptly and PTO coming sooner than expected. Representative review excerpt: "The planning and the sign-offs all went quickly and efficiently, the installers were there within a week of the permit being issued."

Helpful coordination through closeout. Some customers describe staff stepping in to keep the project moving and getting the system up and running without unnecessary delay. Representative review excerpt: "Big thanks to Gerson in administration for stepping in, handling everything, and making sure my solar got up and running."

Delays and stalled projects. Other reviewers report substantial delays, missed deadlines, or long gaps where the project did not appear to be progressing. Representative review excerpt: "Our battery was installed in March, six months after we were initially told it would be done in December."

This category is strongly positive overall. Reviewers frequently describe professional crews, clean work sites, respectful treatment of property, and solid installation quality, while the smaller complaint set focuses on technician skill concerns or less careful site handling.Solar.com's composite of published customer feedback, not a customer quote

Clean, respectful crews. Many reviewers say the crews arrived on time, worked neatly, cleaned up well, and treated the property with respect. Representative review excerpt: "The crew arrived on time, worked cleanly, and treated my property with respect."

Knowledgeable installation work. Some reviewers report that the installers handled concerns well and seemed knowledgeable about the work they were doing. Representative review excerpt: "All the concerns I had were addressed, and the folks that did the work were on time, and knowledgeable about their craft."

Occasional workmanship complaints. A small number of reviewers describe problems with technician skill or less considerate handling of the site and customer property. Representative review excerpt: "They send technicians who don't know the first thing about installing solar."

This is the strongest-scoring category in the review set. Reviewers frequently describe good system performance, helpful post-install support, and strong warranty or value perceptions, while the few complaints focus on equipment issues or unresolved service requests after installation.Solar.com's composite of published customer feedback, not a customer quote

Strong system performance. Many reviewers say their systems are producing well and meeting their needs after installation. Representative review excerpt: "Our panels are great and we're producing all of our electricity needs while sending back excess to the grid for credit."

Helpful post-install support and warranty. Some reviewers describe strong support after the sale, including clear explanations and confidence in the warranty coverage. Representative review excerpt: "They looked out for my best interest and provided great value, including a very strong warranty."

Service and equipment problems for a few customers. A smaller set of reviewers report equipment breakdowns or support issues after the system was installed. Representative review excerpt: "For starters I was misled by the salesman at the beginning I've had equipment breakdowns I've had to pay because of the equipment breakdowns."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.