Solcius Reviews

Reviewers give this area a mixed-to-negative read. Some customers say the sales process was clear, patient, and not pushy, but many others report promises that were not reflected in the final experience, including expectations around savings, permits, or project follow-through.Solar.com's composite of published customer feedback, not a customer quote

Promises not reflected in follow-through. A larger share of complaints says customers were told one thing during sales, then later found that parts of the project were delayed, missing, or different from what they expected. Representative review excerpt: "Solcius has not done any work of note, has misled me (multiple times I was told they had all they needed and then I discovered that permits had not even..."

Contract and expectation concerns. Reviewers also describe concerns that contract terms or savings expectations were not understood clearly at signing, which left them feeling the project did not match what was presented. Representative review excerpt: "get someone with knowledge about contracts to look over them cause they promise a lot of stuff that you will not have a electric bill that the electric company will..."

Clear, low-pressure sales for some. Some reviewers say the representative explained the process well, answered questions patiently, and did not pressure them to sign. Representative review excerpt: "I am pleased that Garrett had the knowledge, expertise, and patience to explain it to me in such a way that I could see multiple benefits of installing a solar..."

This category trends negative. Very few reviews are positive, while many complaints focus on payment timing, refunds, financing terms, and customers being surprised by overlapping utility bills or other cost issues.Solar.com's composite of published customer feedback, not a customer quote

Unexpected payment timing. Several reviewers report being told they would have a payment-free period or reimbursement, but later said the actual billing timing did not match those expectations. Representative review excerpt: "We qualified for the first year no payments and here we are ONE month away from making our first payment."

Refund and loan concerns. Other complaints focus on deposits or loan-related issues, including customers saying they struggled to get refunds or cancel financing when they wanted to stop the project. Representative review excerpt: "Since then I've been fighting with them to refund my money and they won't give me a date on when this will be done."

Few positive mentions of support. A small number of reviewers say the team stayed engaged through the process and kept things moving. Representative review excerpt: "They were on it every step of the way."

Feedback on communication is mixed, but the negative side is more frequent. Reviewers praise some responsive employees and smooth handoffs, yet many others describe long holds, unanswered calls and emails, and difficulty getting a clear project owner or follow-up.Solar.com's composite of published customer feedback, not a customer quote

Long waits to reach support. Many complaints say customers spent a long time on hold or could not get a response by phone or email. Representative review excerpt: "Called everyday, multiple hours on hold."

Follow-up often difficult. Reviewers also report trouble getting managers or service staff to respond once there was a problem, including after the system was already active or financed. Representative review excerpt: "Customer Service was good when my system was being financed, after I had paid it off Solcius stopped responding to my warranty requests."

Helpful updates for some customers. Positive reviews describe teams that checked in regularly, kept customers informed, and followed up after installation. Representative review excerpt: "All in all, it was very fast and I was kept in the loop with updates via emails/calls & text when needed."

Timeline feedback is mostly negative, with some positive notes about fast, smooth projects. The recurring complaint pattern is delays tied to permits, utility steps, rescheduling, and projects taking much longer than customers were led to expect.Solar.com's composite of published customer feedback, not a customer quote

Projects taking far longer than expected. The main complaint is that installations or activation stretched out for months, with repeated follow-ups needed before the system was finally completed or turned on. Representative review excerpt: "It took 8 months to get the system up and running and it is still as I write this (month 9) not complete as I am waiting for a plug..."

Permit and utility delays. Some customers note that delays came from permits or utility review, showing that the activation timeline did not always stay on track. Representative review excerpt: "Most of it was held up by permits from the city."

Some projects moved smoothly. A subset of reviewers say the process was prompt, punctual, and completed in a timely fashion. Representative review excerpt: "The whole process of getting the solar panels, from initially talking to their representative up to the installation, was prompt and smooth."

Workmanship receives more praise than criticism overall, but the complaints are still meaningful. Many reviewers describe clean, professional crews, while others report cleanup issues, roof or equipment damage, and install mistakes that needed correction.Solar.com's composite of published customer feedback, not a customer quote

Professional crews and clean installs. Positive reviews often mention polite technicians, fast work, and installation crews that left a clean result. Representative review excerpt: "The solar installation crews work very fast, and their work is very clean."

Cleanup and damage concerns. Some complaints say the crew left debris behind or caused damage during installation, including roof or related property issues that customers felt were not addressed well. Representative review excerpt: "Forget their guaranty, I can't even get them to acknowledge the damage they caused never mind repair my roof."

Fit and hardware mistakes. A smaller number of reviewers say crews returned with the wrong hardware or that parts of the install needed rework before everything was brought up to standard. Representative review excerpt: "Their installation teams were sent several times with the wrong hardware to install panels on our particular roof."

Post-install feedback is split but leans negative. Some customers report helpful troubleshooting and successful fixes, while many others describe slow warranty service, repeated technician visits, and trouble getting issues resolved after the system was running.Solar.com's composite of published customer feedback, not a customer quote

Warranty and repair delays. A common complaint is that customers had trouble getting post-install repairs scheduled or completed, with some saying they waited a long time for service. Representative review excerpt: "This didn't help so they opened a warranty request, but they are saying they are 6-10 weeks behind in SCHEDULING service requests."

Service fading after install. Reviewers also report that communication could drop off after the system was paid off or after the initial install, leaving warranty requests unresolved. Representative review excerpt: "Customer Service was good when my system was being financed, after I had paid it off Solcius stopped responding to my warranty requests."

Some effective troubleshooting. Positive reviews say support staff or technicians were able to find the issue and get the system working again. Representative review excerpt: "Eric Craig did an awesome job on finding and fixing my problem with the solar panel micro converter!"

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.