Sullivan Solar Power Reviews

Reviewers describe Sullivan Solar Power’s sales process as clear, professional, and thorough. The available feedback is entirely positive in this category, with reviewers often focusing on honest communication, careful needs analysis, and willingness to answer detailed questions.Solar.com's composite of published customer feedback, not a customer quote

Honest, informative sales conversations. Reviewers say the team was straightforward and professional during initial conversations and throughout the sales process. Representative review excerpt: "From my initial phone call to the post installation orientation , each member of their time was professional, honest, and willing to answer any question."

Thorough system analysis. Reviewers report that the company took time to analyze energy usage carefully and tailor the proposed system to household needs. Representative review excerpt: "They did the best analysis of our current energy usage and designed the system to exactly fit our needs."

Product knowledge and clarity. Reviewers say the company could explain product details clearly and answer specific technical questions. Representative review excerpt: "Finally a company that understands their product and can talk to you about any specific you ask or want to know more about."

Feedback on pricing and financing is mixed to mildly negative. Some reviewers say financing, rebates, and project setup were easy to navigate, while others describe serious problems tied to deposits, refunds, vendor payment issues, and incentive timing.Solar.com's composite of published customer feedback, not a customer quote

Concerns around deposits and unresolved costs. Some reviewers report problems involving payments, vendor disputes, or projects that were not completed as expected. Representative review excerpt: "Left the country and didnt finish our solar project."

Financing and rebate setup felt easy. Reviewers describe a smooth experience getting financing in place and working through rebate timing as part of the project. Representative review excerpt: "Great experience, from the first meeting to getting financing in place, to rebates, to the install and monitoring, they made it all easy."

Value and pricing were well received by some. A few reviewers say the company offered good pricing and a solid overall value for the work delivered. Representative review excerpt: "Sullivan is a quality solar operator."

Reviewers give the company credit for friendly, professional communication when projects are moving normally. At the same time, a notable share of reviews describe poor responsiveness, missed follow-up, or customers not getting updates when issues arose.Solar.com's composite of published customer feedback, not a customer quote

Helpful updates during the project. Reviewers say service staff kept them informed and were friendly during the work. Representative review excerpt: "All the service guys were friendly and kept me updated with their progress."

Professional and easy to work with. Some reviewers describe the team as knowledgeable, courteous, and willing to answer questions from start to finish. Representative review excerpt: "From my initial phone call to the post installation orientation , each member of their time was professional, honest, and willing to answer any question."

Responsiveness problems in later-stage cases. Other reviewers report difficulty getting replies by phone or web form and describe a breakdown in customer contact when they needed follow-up. Representative review excerpt: "They are actively tweeting that they're still in business - but have comments turned off and are not responding to calls or website form submissions."

Timeline feedback is somewhat mixed. Several reviewers say installation moved quickly and inspections were handled with oversight, but others describe unfinished work or delays that left them waiting for completion.Solar.com's composite of published customer feedback, not a customer quote

Faster-than-expected installation. Some reviewers report that installation finished sooner than they expected. Representative review excerpt: "Installation went faster than anticipated."

Inspection and handoff stayed on track. Reviewers say the team stayed involved through inspection and helped explain system operation after install. Representative review excerpt: "The Long Beach City inspection was conducted two days later with the full supervision of the Sullivan Solar team."

Incomplete or delayed projects. A few reviewers describe projects that were left unfinished or stalled before activation. Representative review excerpt: "Left the country and didnt finish our solar project."

Reviewers describe the installation crews as professional, efficient, and careful with the job site. Feedback in this category is entirely positive, with comments often centered on clean workmanship and a smooth installation experience.Solar.com's composite of published customer feedback, not a customer quote

Clean, professional installation. Reviewers say the installation was handled professionally and left the site clean. Representative review excerpt: "The installers were very professional and the installation was very clean."

Efficient crew performance. Some reviewers describe the crew as personable, efficient, and knowledgeable during the install. Representative review excerpt: "The installation crew under the direction of Eli was very personable, efficient and knowledgeable."

Clear post-install walkthrough. Reviewers report that the team explained system operation and monitoring clearly after the work was finished. Representative review excerpt: "After the installation the Sullivan team kept me informed with how the panels work and how to interpret the readings."

Long-term support and system performance draw mixed to negative feedback. Some reviewers report strong production and easy post-install experience, while others describe equipment failures or service issues after the system was already online.Solar.com's composite of published customer feedback, not a customer quote

Some customers saw strong savings. A few reviewers say their electric bills dropped substantially after the system was operating. Representative review excerpt: "We went from having a $300 during the summer to not more than $40."

Helpful monitoring and post-install setup. Some reviewers report that the team made monitoring and post-install setup easy to understand. Representative review excerpt: "Great experience, from the first meeting to getting financing in place, to rebates, to the install and monitoring, they made it all easy."

Equipment or service issues after install. Other reviewers describe inverter problems or difficulty getting support after the system had been installed. Representative review excerpt: "I had solar installed in 2020, and last month my inverter went out which caused my system to stop working."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.