True Power Solar Reviews

Reviewers most often describe the sales process as straightforward, helpful, and reasonably priced, with several saying proposals were clear and the consultation felt low-pressure. Complaints focus on pushy sales behavior and expectations that reviewers say were not fully aligned with what they understood from the proposal.Solar.com's composite of published customer feedback, not a customer quote

Clear, low-pressure consults. They describe the sales team as helpful and willing to explain what would work best for the home. Representative review excerpt: "Michael came out for the initial consults and gave us straightforward, competitive quotes that fit our budgets perfectly, no high-pressure sales tactics, just honest advice on what would work best..."

Honest and responsive sales experience. Some reviewers say the company felt reputable and easy to work with during the proposal stage. These comments emphasize a clear process and a sales rep who answered questions without pushing too hard. Representative review excerpt: "I get to audit a lot of companies and I would say True Power solar is one of the most honest, reputable high-quality companies I've ever seen"

Pushy or expectation-setting concerns. A smaller set of reviewers report hard-selling behavior or feel the savings pitch did not match their later experience. These reviews describe tension around what was promised and what they understood from the contract or proposal. Representative review excerpt: "The main point of their sales representative was that WE WILL NEVER pay TIER2 prices and our bill from Edison will be only a small portion of our bill before..."

Feedback on pricing and financing is mixed.Solar.com's composite of published customer feedback, not a customer quote

Upfront pricing details. Some reviewers say costs were explained clearly before work began and that questions were answered directly. These comments suggest a transparent approach to pricing for at least part of the customer base. Representative review excerpt: "All cost was given up front and they were very helpful in answering all of our questions."

Pricing value for the price. A few also mention the service and work quality alongside the price as part of a positive value impression. Representative review excerpt: "I recommend them to all my friends and I paid way less than what a lot of my neighbors paid for a high quality installation."

Financing and savings confusion. Complaints describe confusion around monthly payments, higher-than-expected bills, and concerns that savings did not materialize as expected. A few reviewers also connect later repair or issue-related costs to their overall sense of value. Representative review excerpt: "So I told her that's not what I meant and repeated my question about them assisting with the monthly payments in a slightly different way, to which she responded that..."

Communication is the weakest area in the review set. Many customers report prompt answers and hands-on support, but a notable number describe difficulty getting callbacks, delays in updates, and repeated follow-up to move projects forward or resolve issues.Solar.com's composite of published customer feedback, not a customer quote

Helpful during the process. Positive reviews say the team answered questions thoroughly and stayed involved through the project. Some also describe quick responses when follow-up help was needed after installation. Representative review excerpt: "The team at True Power Solar made sure that all my questions were answered during the process."

Prompt support when asked. Several reviewers say the company responded quickly to post-install questions and took care of service needs in a reasonable timeframe. These comments point to solid support when the right contact was reached. Representative review excerpt: "Additionally, whenever I have questions regarding my system they make sure to respond promptly and take care of me."

Hard to reach or get updates. Negative reviews describe missed calls, limited updates, and customers having to chase the company for information. Some say communication problems affected issue resolution and overall project coordination. Representative review excerpt: "No one calls or emails updates , I have to chase them down and they tell me it may be 6 months."

Timeline feedback trends positive, with many reviewers saying permits, inspections, and activation moved at a reasonable pace. Still, a smaller group reports delays, missed follow-up, or a long wait for updates when approvals or scheduling stalled.Solar.com's composite of published customer feedback, not a customer quote

Fast permit and utility progress. Some reviewers say the permitting and utility steps moved quickly and were explained clearly along the way. They describe a process with few surprises and a relatively fast path to permission to operate. Representative review excerpt: "They pulled all the necessary permits with the city and SCE lightning-fast, keeping us in the loop every step of the way so there were zero surprises or delays."

Completed on schedule for some projects. Other reviews say the job finished within a short window and that PTO came quickly after installation. These customers present the timeline as efficient from start to finish. Representative review excerpt: "From start to finish, they have completed the job within 35days with SCE PTO in 2 days."

Delays and missed scheduling follow-through. A smaller set of reviewers report bungled installation dates, delayed inspections, or long waits for status updates. These comments suggest that schedule reliability can be uneven when projects run into issues. Representative review excerpt: "From the bungling of installation dates, to never returning phone calls - the monkeys who run this company are worthless."

Most reviewers describe the installation crews as professional, punctual, and careful about cleanup. Complaint patterns are less common but include roof damage, leaks, and concerns about repair follow-through when site issues were raised.Solar.com's composite of published customer feedback, not a customer quote

Professional crews and clean installs. Reviewers frequently praise the installation teams for showing up on time, working neatly, and explaining the process clearly. Several say the crews handled the job efficiently and left the site in good condition. Representative review excerpt: "The installation crews showed up right on schedule, worked like pros, and wrapped up both projects in record time, clean, precise, and without a single hitch."

Smooth installation experience. Other reviewers describe the installation as excellent and faster than expected, with questions answered along the way. These comments point to a generally favorable workmanship experience. Representative review excerpt: "True power solar did an excellent installation on my home, they got my solar system up and running faster than I had thought and answered all my questions that I..."

Roof and leak concerns. A smaller group of reviews reports roof leaks, exposed materials, or other site-condition concerns after installation. These customers also describe difficulty getting timely follow-up on the affected areas. Representative review excerpt: "my roof is completely torn apart wires exposed windows removed and undone my house in unsafe for me and my children they will not answer my calls so im now..."

Long-term support and system performance receive the strongest overall feedback in this review set. Many reviewers say the team handled warranty service, replacements, and post-install questions promptly, though a few report underperforming systems or unresolved service issues.Solar.com's composite of published customer feedback, not a customer quote

Warranty help and replacements. Some reviewers say the company followed through on warranty service and replaced parts within a reasonable timeframe. These comments suggest that post-install service can be responsive when issues are reported. Representative review excerpt: "They have send the technician to call for warranty service and have my unit replaced within 3 weeks at a very reasonable charge."

Helpful post-install guidance. Other customers describe getting useful help understanding their system and choosing the right setup for their home. They frame the support as informative and dependable after the sale. Representative review excerpt: "True Power was amazing from the start, Charlotte really helped me understand everything I needed to know to get the correct system for my home."

Performance and service complaints. A smaller set of reviewers report systems that were not working as expected or electricity bills that remained higher than they anticipated. Some also say they waited on service steps or did not receive timely help after installation. Representative review excerpt: "I’ve been paying my payments every month with no working system and they are only on step 4/9!!!"

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.