Sales & proposal integrity
Sales Integrity3.9/10
Reviewers are split on the sales experience, but the balance of evidence leans negative. Many praise clear explanations, professionalism, and a low-pressure approach, while a larger set of complaints describes misleading presentations, pressure to sign, and expectations that did not match the outcome.Solar.com's composite of published customer feedback, not a customer quote
Misleading or pushy sales reports. Other reviewers report misleading introductions, pressure to sign paperwork, and savings claims that did not match their experience. Representative review excerpt: "He pushed the wife to signed the husband's name on the contract, telling her her husband had already looked it over and just to "get it started." The CA solar..."
Clear and low-pressure reps. Some reviewers say representatives explained the process well, were professional, and did not pressure them into making a decision. Representative review excerpt: "He broke everything down in a way that actually made sense and didn’t pressure me at all, which was a huge relief."
Helpful start to finish. Several customers describe the early sales team as honest and clear, with steady updates through the process. Representative review excerpt: "The guys who first knocked on my door have been helpful and honest, and everyone has been clear and kept me updated throughout the entire process."
Price & financing transparency
Price Transparency2.4/10
This category is driven by complaints. A smaller set of reviewers say they saw monthly savings or a lower rate, but many more describe surprise costs, confusing financing arrangements, and payment expectations that were not made clear upfront.Solar.com's composite of published customer feedback, not a customer quote
Confusing financing and hidden-cost complaints. Other reviewers report unexpected loan terms, financing changes, and bills that felt higher or more complicated than they were led to expect. Representative review excerpt: "We call good leaf the next day and are told that we signed an application for a loan and we owed $47,000 dollars for the solar."
Savings looked favorable to some. Some reviewers say the monthly pricing or utility comparison looked better than what they were paying before. Representative review excerpt: "In fact, when they gave us the worksheet showing what the pricing would be each month, even after 25 years we would still be paying less than we pay now..."
Lower monthly rate reported. A few customers say they locked in a lower monthly payment and felt the project reduced their bill. Representative review excerpt: "I was able to lock in a lower monthly rate than what I was paying my utility, and I love knowing I’m using clean energy."
Communication & coordination
Communication3.6/10
Communication feedback is mixed, but complaints outnumber praise. Positive reviews mention responsive customer service and regular updates, while negative reviews describe having to chase multiple contacts, repeated follow-ups for scheduling, and weak ownership once issues came up.Solar.com's composite of published customer feedback, not a customer quote
Chasing for updates. Other reviewers say they had to contact multiple people or make repeated calls to get answers, scheduling, or follow-through. Representative review excerpt: "I dealt with three different people who are supposedly my project managers and had to reach out to them for updates."
Responsive updates in some projects. Some reviewers say the team kept them informed, answered questions, and handled coordination smoothly. Representative review excerpt: "Zac got us started and the rest of the team handled everything quickly and kept me updated the entire time."
Helpful customer service. A few customers describe the support team as caring and responsive when they needed help. Representative review excerpt: "Customer service is responsive and caring; answered most of my questions."
Timeline reliability
Timeline Reliability3.2/10
Timeline feedback trends negative overall. Some reviewers say the crew arrived on time and completed the work quickly, but many others report delays, long project stretches, and difficulty getting installs, permits, or activation to move forward.Solar.com's composite of published customer feedback, not a customer quote
Delays and stalled projects. Other reviewers report long delays, incomplete projects, or trouble getting the next step scheduled after installation began. Representative review excerpt: "They never provided plans before installing (they then installed the heavy batteries on an unpermitted wall as a result) It has been 9 months since the " install" started, and..."
On-time and efficient installs. A number of reviewers say crews showed up when scheduled and finished faster than expected. Representative review excerpt: "The install crew was professional, and my panels were up and running faster than I expected."
Professional crews during the process. Some customers describe the work as moving ahead smoothly with clear communication about the schedule. Representative review excerpt: "Kept us informed, showed up on time, and worked in a professional manner."
Workmanship & site care
Workmanship4.4/10
Workmanship reviews are somewhat more favorable than the lower-scoring categories, but complaints are still material. Positive comments focus on clean crews, attention to detail, and professional installation, while negative reports mention roof damage, leaks, unfinished follow-up, and site issues that were not resolved quickly.Solar.com's composite of published customer feedback, not a customer quote
Clean and professional installation. Several reviewers say the crew cleaned up well, worked professionally, and completed the install with attention to detail. Representative review excerpt: "There was a lot of packaging, cardboard, plastic etc that was cleaned up as they worked."
Strong on-site workmanship in some reviews. Some customers describe the installation as smooth and note that the crew handled panels or batteries carefully. Representative review excerpt: "They went above and beyond in the installation of our solar panels and tesla batteries."
Damage and roof-related complaints. Other reviewers report roof leaks, damaged vents or roofing, and unresolved site issues after the install. Representative review excerpt: "Dealt with years of roof leaks from a poor installation and still not resolved."
Long-term support & performance
Long-Term Support5.4/10
Long-term support and system performance land in the middle, with more negative than positive feedback. Reviewers mention savings and solid post-install experiences, but they also describe unreturned calls, delayed service, unresolved roof or battery issues, and responses that did not fully address their problems.Solar.com's composite of published customer feedback, not a customer quote
Service and support gaps. Other reviewers say they had trouble getting help after the system was installed, with repeated outreach needed for service or warranty-related issues. Representative review excerpt: "I’ve reached out multiple times to get answers or support, and either I’m ignored or given vague responses that don’t solve anything."
Savings after turn-on. Some reviewers say the system has helped reduce their power bill and delivered the savings they expected. Representative review excerpt: "The solar system have saved us a ton of money"
Helpful follow-through for some customers. A few customers report that the team stayed responsive after installation and continued to keep them updated. Representative review excerpt: "Zac got us started and the rest of the team handled everything quickly and kept me updated the entire time."
How this is built: category scores and summaries weigh the company's full published rating record (451 Google reviews averaging 3.8 stars), the most recent and most relevant review texts, and recurring feedback themes verified acrossGoogle and Yelp. Ratings and review excerpts from published review sources. Refreshed as new feedback is published. No installer can pay to change it.