Verengo Reviews

Reviewers most often describe sales conversations and proposal expectations as unclear or disappointing. Praise shows up for a smaller set of customers who say the sales process felt straightforward and informative, but complaints dominate the category overall.Solar.com's composite of published customer feedback, not a customer quote

Pressure and expectation gaps. Many reviewers describe the sales side as misleading or overly aggressive, including complaints about unclear contract terms, promises that did not match later service, and expectations that were not met after signing. Representative review excerpt: "They lie right to your face about how someone will call you to make an appointment to service and clean the panels to make sure you are generating at peak..."

Contract terms and follow-through. A recurring complaint pattern is that customers felt the agreement locked them into terms they did not expect, or that the company did not follow through on what had been discussed during the sale. Representative review excerpt: "Now in order to get out of contract we would have to buy out our monthly payment + a 2% increase every year for the remainder of your lease (17yrs)."

Straightforward reps. Some reviewers say their sales rep explained the offer clearly and helped them feel informed enough to decide. Representative review excerpt: "Our sales rep, Edwin Delgado, provided a straightforward approach to giving us the information that we needed to make a decision."

Reviewers frequently report confusion or frustration around final cost, financing, deposits, and refund handling. A smaller group mentions zero-down or stable-payment structures positively, but the dominant theme is that pricing and financing felt harder to understand than expected.Solar.com's composite of published customer feedback, not a customer quote

Unexpected cost burden. Many reviewers report surprise costs, lease-related frustration, or a sense that the project ended up costing more than expected, including claims about ongoing bill stacking and year-end charges. Representative review excerpt: "we keep paying on the lease and then still have to pay pg&e monthly and also a large payment to pg&e at year end."

Refund and restitution issues. Several complaints also focus on money being tied up or disputed, with reviewers describing delays or dissatisfaction with how charges and reimbursements were handled. Representative review excerpt: "After battling with Verengo and two court hearings as filed complaint with State Contractor board pleased to an announce that they were fined for two counts and pay us restitution..."

Zero-down and payment options. Some reviewers describe financing options as appealing, including zero-down arrangements and predictable monthly payments. Representative review excerpt: "I discovered 3 different ways I could acquire the panels and I went with their ZERO DOWN option to save me any out of pocket costs."

Reviewers are split on communication, but complaints outweigh praise. Positive comments mention responsiveness and transparency during the process, while negative reviews more often describe missed calls, disappearing representatives, and weak follow-through once issues came up.Solar.com's composite of published customer feedback, not a customer quote

No follow-through. A common complaint is that representatives stopped responding or failed to provide updates, leaving customers to call repeatedly to learn what was happening with their project. Representative review excerpt: "Multiple representatives disappeared, and there was never any follow-through - we had to call repeatedly to find out what was happening with our install constantly."

Hard to reach after install. Other reviewers say contact information and support channels were difficult to use, especially once a problem needed resolution after installation. Representative review excerpt: "They did not return my call."

Responsive in good cases. Some reviewers say employees were quick to answer questions and kept the process transparent enough to reduce stress. Representative review excerpt: "I never expected the process to be so easy and transparent, and I certainly never expected the rapid responsiveness we received from every Verengo employee we worked with."

Reviewers give mixed feedback on scheduling and activation. Some say the process moved quickly and permits were handled smoothly, but others describe long delays, missed expectations, and repeated back-and-forth around inspections or follow-up work.Solar.com's composite of published customer feedback, not a customer quote

Delays from start to finish. Many others describe the project taking far longer than expected, including months of waiting and repeated delays before completion. Representative review excerpt: "Verengo took about a year and a half to complete the job they promised would be done in just a few months."

Inspection and scheduling friction. Some reviewers say delays were tied to inspections or late-arriving equipment, which pushed back the schedule even when parts of the job were otherwise moving forward. Representative review excerpt: "Verango followed up timely and work was mostly done as scheduled except for delays that I believe were caused by the city inspectors."

Fast completions for some. A portion of reviewers say installation and permission to operate were completed on a relatively short timeline, with permits handled as part of the process. Representative review excerpt: "It was less than 6 weeks from the time installation was arranged, documents signed, installation completed and the electric company's permission to operate was issued."

Feedback on installation quality is somewhat better than the service and pricing categories, but complaints are still material. Reviewers praise professional crews and roof inspections in some cases, while others describe roof damage, cleanup issues, or installation defects that needed follow-up.Solar.com's composite of published customer feedback, not a customer quote

Roof and property damage. A substantial complaint pattern involves damaged roofing, broken tiles, or other property issues that reviewers say were left for them to address later. Representative review excerpt: "During December of 2016 I notice a water stain on my ceiling which was caused by the verengo installer which broke 10 tiles on my roof but did not say..."

Cleanup and finish concerns. Other reviewers report crews leaving debris behind or not completing the site neatly, which affected their overall impression of the work. Representative review excerpt: "Also every time we have a crew come out they don't clean up there mess, they just leave their trash and used material on our property, they even left one..."

Professional crews. Some reviewers describe the installation team as courteous and professional, with no issues reported during the job itself. Representative review excerpt: "The install team was professional and courteous, no issues with them."

Post-installation feedback is mixed, with some reviewers saying their systems produced well for years and support intervened when issues came up. But many complaints focus on failed equipment, hard-to-reach service, and concerns about whether performance problems were resolved promptly.Solar.com's composite of published customer feedback, not a customer quote

Equipment and service failures. A common complaint is that inverters or system components failed and customers could not get timely support to address the problem. Representative review excerpt: "My inverter connection unit failed and I could not find any single working phone line for the company."

Performance problems after turn-on. Other reviewers report underproduction or unresolved service needs after activation, suggesting that post-install support was uneven. Representative review excerpt: "Edison said we are under producing and that we need to tell Verango to come check to install more solar panels."

Long-term production for some. Some reviewers say their systems kept producing well for years and that they had few issues over time. Representative review excerpt: "About 3 years with our solar and still going strong, saving lots of $$, zero problems."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.